Amanda
Quality products. Customer service needs improvement
3 stars - products purchased were as expected, but $140USD walnut portafilter arrived with minor indentations. I contacted Crema and they responded quickly and offered to swap if I sent it back to them first. As I’m in Canada I asked that they send me a return label. Over two weeks later, still no reply. They also sent an incorrect commercial invoice so I paid duty to UPS on double the actual value of goods I purchased. I asked Matt at Crema to help correct and connected them with UPS. I have sent two follow up emails in the past two weeks asking they complete the revised commercial invoice process as UPS instructed them, so that UPS could issue me a partial refund. Crema have ghosted. I will update if anything changes but am disappointed. Overall I am quite happy with the quality of products but their customer service/responsiveness could be improved.