credithuman.comReviews of credithuman.com

Great experience with the contact center. Way to go!

I didn’t have any problem, not sure what everyone else is crying about on here.

This is the worst bank EVER! it is very easy to set up an account and to fund the account. But if you need access to the money its takes an act of congress to get “your money”. There is never anyone knowledgeable to answer questions and the average hold time is over 20min (this is after they verify you and then place you on the extended hold). The chat button does not work efficiently and emails are not answered. So any issue will take several days. I put a large sum of money into a an CD. I also put money into the saving and tried to do a transfer of the funds a week later and was told my account was new and I could only transfer $10k per day with a $15k monthly transfer allowance (WHAT???) how can they restrict you from using your own money!??? As I type this I am on hold, passing 21min…..HORRIBLE

Credit Human’s SustainableHome Lending Program funded a solar project that still does not work, then ignored me when I asked for help. About six weeks after the loan was funded, my solar installer filed for bankruptcy before completing the project. I am now left with a loan accruing interest on a solar system that produces nothing. I contacted Credit Human twice in writing asking for assistance, interest relief, and a written response. Other than acknowledging my first request, they have not responded. Before using Credit Human for solar financing, ask what happens if the project goes wrong. Based on my experience, I would strongly caution consumers to look elsewhere.

Credit Human's account page did not show we had any interest balance on our loan. Unfortunately the company that had told us about the loan made it sound that it was interest free for 6 months. When we paid off the loan after 5 months it wasn't clear that it had accumulated interest. We paid off the loan and the website showed we were at a 0 balance. The next month they said we still owed money, but the website still showed a 0 balance. Calling in an agent didn't know why we still had a balance. It finally took escalating to a manager to look into it to find out it was from accrued interest. By the time it was sorted out and we had paid that last bit off they had already reported that small balance as delinquent. I will never consider using Credit Human again and will discourage others from considering them.

My wife and I opened CDs. They had one of the highest interest rates at the time. Everything was fine. We even let the CDs renew for more time. No problem until the CDs matured and we wanted our money. You can't close the account online. You have to call. I'd initially funded the account via an ACH transfer from a local bank. Since the banks had been linked, I thought it would be easy to have my money sent back via ACH. It was not. Credit Human will only allow you to do ACH transfes of $15,000 per month. I've never encountered such a limitation. They claimed it was for security but it clearly wasn't. The banks had already been linked after verifying ownership via micro transactions. They had no problem getting over $15,000 via ACH but couldn't send out that way? They were very pushy about sending via wire transfer (and the associated fee). The only free way to get my money out was by having a check mailed. This is by far the least secure option invalidating their security claim. Summary: Opening account - fine. Time with bank - fine. Closing account - fees, pressure and silly justifications.

I have been trying to get the interest from my CD transferred into my Savings on a monthly basis. I had to call to set this up. They say it's all set, but the money never gets transferred. Now I can't get them on the phone, and my emails go unanswered! I have filed complaints with the relevant Consumer and Federal Agencies

Employees lied about sending letter of CD maturity and emails notifying me of cd maturity. I found the only email from them was a standard account notice with no mention of anything else. They claimed to have sent me online notifications of which there were Zero signs of. These notifications were buried in a sub sub menu that no one would ever know where there as this company claimed to be unable to post highlighted notifications of important messages that need to be read; unlike every other financial institution in the world which can. They wanted to steal over a THOUSAND DOLLARS from a 70+ years old senior for closing this CD account a few weeks late DUE TOTALLY TO THEIR INCOMPETENT INEPT WAY OF DOING BUSINESS to use the term very loosely. STAY AWAY FROM THIS UN BUSINESSLIKE COMPANY! Don't say you weren't warned.