ArealGuy
Started off good, went to awful fast.
I worked with this company years ago to get some random detractors off my credit report. A toll from Indiana, some things that made it to collections even though I had paid them or had paid them once I realized they existed and were in collections. They did a good job and got a lot of things removed. But then I went to them for debt consolidation. I get that not being an option at the time, but they stopped emailing me mid-process and never updated me on the status of my applications. I sent multiple emails and called more than 3 times, leaving messages for Ron Bennett. To add injury to injury, they charged me $60 to sign up for a service called IdentIQ to pull my reports (they said it would be a one time charge). The following three months I was charged $20/mo (another $60) for a service I never asked for, authorized or needed as I already pay for those services through another company. I was finally able to cancel the IdentIQ account, but they refused to refund me because Ron Bennett had checked a box stating that I wanted to enroll in their services, again, without my authorization. Proof? When I went to cancel the IdentIQ account, I clicked reset my password (because I had no idea what it was) and I got a message "this email address does not exist". I never started an account with them. I'm sure the credit team is enjoying a nice affiliate kickback. In summary, I called to consolidate some debt, a pretty common thing, and not only did I not get approved, I lost $60 more that I will never see again. Ron could have just told me I had to enroll and then cancel. But he was too busy (always) and likely had other callers ready to give him a cc # on the other line. He never, not once, called me to update me on the status of my application. I had to track him down with multiple messages to get one call back. I don't have to pay for that kind of abuse, I can get it free most places. Go to Lending Club directly, they were very nice.
Response from Credit Team USAJan 30, 2022
There is not the proper information provided in this post to fully respond. However, Credit Team USA has never offered in the past 25+years of doing business debt consolidation service. So I'm not sure what the client is referring to. Further, the Identity IQ provides the monthly updated credit reports, credit scores, and the results of the information regarding the client's credit files. Let it be noted, we inform all clients of the need for the updated credit reports and a monthly fee of $19.95 for their service. Also, we have the clients sign a form stating they were informed of this fee for the monthly updated credit reports. That must be what the client is referring to when he said he checked the box. Just to be clear have had thousands of very happy and grateful satisfied clients over the past 25 yrs. Our goal is to provide that same experience to everyone.



