CreatifyReviews of creatify.ai

Scam! They dont let you cancel, an error message is generated when trying to cancel

I just wanted to clone ad, I click button, it took all my tokens, plus there was a output like a very bad quality AI video and far far away from the video that I cloned from. I talked with the support, they offer me to add credits, and they didn't believe me it took all my tokens for a 1 video. I sent them a screenshot to prove it. but I didn't trust them or their service to get a good quality video. I asked for a refund, and they said they can't. well let's see what my bank says.

This is a low quality product, very slow and expensicve DO NOT use this product unless you feel like wasting your money

Solicite un video, me entrego uno con destiempos entre la voz y la persona, y me consumió todo el crédito del mes en un solo video de mala calidad. No lo recomiendo. Post venta peor aún

Soy usuario de esta compania hace varios meses, pero no tienen soporte no se puede uno contactar con alguien para que le resuelva las inquietudes y problemas del momento.. creo que hasta hoy voy con ustedes.

They keep billing me $300/mo and haven't cancelled in months despite telling them to do so and my account isn't even premium!!! Insane. Get this fixed asap.

I was initially interested in Creatify, but my experience raised some concerns. One issue is that important information about the Starter Plan was not clearly disclosed. I had to contact support directly to get answers about the plan's limitations and features, which made the pricing and offering feel less transparent than I would expect. More concerning, however, was receiving an offer of a "free" block of 100 credits in exchange for leaving a five-star review. At the time, I had not even had an opportunity to meaningfully use the product. The review request focused on product experience, yet I was being incentivized to provide a positive rating before I could honestly evaluate it. For me, reviews should reflect genuine user experiences, not rewards-based endorsements. Transparency, honesty, and integrity matter, and this approach left me questioning the company's commitment to those values. The platform itself may be useful, but the review solicitation process created enough discomfort that I chose not to move forward with the product.

**A painful, expensive and deeply frustrating experience** I had one of the worst customer experiences I have had with a SaaS product. I used Creatify.ai to create a professional B2B video and gave very clear instructions. The output repeatedly failed in ways that were not minor. Wrong voice, wrong speed, missing scenes, inconsistent branding, random logos, poor rendering decisions and repeated errors that were not aligned with the brief. The worst part was not just the product failing. It was the support experience afterwards. Creatify did credit me for some of the issues, but then continued to argue with me about how many credits had been used, whether the problems justified further credits, and whether I could have spent that much on the same production. I provided evidence, credit usage, transcript history and clear examples of what had gone wrong, but I was still made to feel as though I had to keep proving the obvious. At one point, their own process had already acknowledged errors that should not have been charged back to me, yet support still pushed back and asked for more proof rather than taking proper ownership. I was not asking for special treatment. I was asking not to be charged repeatedly for fixing mistakes created by the platform. For a tool selling itself as a way to save time and create polished content, this became the complete opposite. I lost time, credits, confidence and patience. The support felt defensive, inconsistent and far too focused on protecting credits rather than resolving the customer problem. I would strongly caution anyone using Creatify.ai for business-critical content. The product may be capable when it works, but when it goes wrong, the credit model and support process can make the experience extremely expensive and stressful. Based on my experience, I cannot recommend Creatify.ai.