Stephan K.
Customer Service POOR
First received an TRACKING NUMBER and more than one week no status change ! After complaining suddenly 2 days later delivered, BUT it was the WRONG Laser Engraver. Several other mails until first reply of customer service. 2 Weeks later the way how to handle the wiring delivery is not clear. Very hard to get answers. I am not sure if I will get the correct LASER ENGRAVER
Response from CrealityFalconMay 16, 2025
Hi Stephan, We’re very sorry again for the difficulties you experienced earlier — and we truly appreciate your patience. We understand how disappointing the situation must have been, and we want to make sure everything is now going smoothly with your correct laser engraver. If there’s anything still unresolved or if you need further assistance, we’d love to hear from you. Could you kindly send us another email at [email protected] with your order number and a quick summary? We’d be happy to look into your case again and offer appropriate compensation for the trouble you went through. Thank you again for your time and understanding — we’re here to help and would love the chance to make things right.