CrealityFalconReviews of crealityfalcon.com

Awful machine. Usual Crealty poor customer service with a warranty that is actually just for parts. YOU will be expected to provide the labor to fix any faults. They use the customer to carry out the engineering and development that should have been before release. WiFi doesn't work, camera and self focussing are a joke. DO NOT BUY ONE - they won't refund or exchange it. Luckily I bought it on a credit card so can get my money back maybe.

So I ordered the Falcon A1 through a third party since there was a good deal on it. No issues, good product, happpy with this purchase. However, Come to find I needed a honeycomb grid to produce higher quality cuts from the laser. I ordered this directly from Creality Falcon. They dispatched through Royal Mail, the delivery driver abandoned the parcel on my doorstep when nobody was home, and labelled the delivery as ‘delivered to safe place’ with a picture of it on my doorstep. Get home, parcel is missing. I understand that this is Royal Mail’s error, but I reached out to Creality Falcon and Royal Mail. Royal Mail told me to go through Creality Falcon, Creality Falcon told me to go through Royal Mail. (I should state that senders have to make a claim on behalf of receivers, as is Royal Mail’s policy). Creality Falcon are no help whatsoever. Have me contacting Royal Mail and sitting on hold for over an hour while I’m at work for ‘proof of non delivery’, which isn’t the problem in the first place since it was delivered but it was done so ineffectively (which I have explained multiple times now). I’ve sent them delivery evidence and policies from the Royal Mail that highlight the error, but still not interested, the burden is on my shoulders to speak to Royal Mail against all policies, no offer of new product or refund, no assistance in starting a claim or taking responsibility for their contractor’s error. No customer service whatsoever.

My recommendation is to not even think about buying from Creality Falcon.com. Here's why: I purchased a Falcon2 22W laser engraver through finance and decided to cancel the order almost immediately. Mainly, becuase part of the order was being shipped from China and that I would have to pay import tax and VAT on it. I thought that due to the domain name UK.creality.com that it was based in the UK. I cancelled the order by email on 5th Agust 2025 and received no reply. I sent another request on the 6th August and got no reply. However later that day, I received n email stating that the order had been despatched. CrealityFalcon refused to cancel my order. I have proof from the courier companythat my order wasn't collected until the evening of 6th August 2025. The short version is that if I want my money back I have to return the machine to China (Unknown to me, it was shipped from a UK distributuion centre). Creality will deduct the VAT that I paid plus all shipping costs (about £200). Their return policy also states that they may deduct more money if they consider the machine to be damaged! It wouldn't be practical to travel to China if a condition dispute occured.Due to Creality's trading practice, I beleive that this would be the case. I strongly recommend that you don't buy from this company as tney are whatI consider to be dishonest in their business practice and if you need to return your machine due to damage etc their policy makes it very clear that one way or another you may not get your money back. I also wouldn't trust their customer services either as it seems that their only motivation is to get sales at any cost!

DO NOT PURCHASE FROM THIS COMPANY they sell cheap basswood, I've been using basswood for over a year, my regular vendor on Amazon no longer has basswood available, so I thought getting it from a company that sell laser cutters would be a good idea, since that's what I use the wood for, well I was wrong. I have been using 1/8 thick basswood since I started my business, and I know the weight in which it should be to produce a good product. I purchased basswood from Creality Falcon, and when it arrived, I picked up the box and knew it wasn't going to work, a ream of paper is heavier than this wood, I reached out to the company to send it back, and they told me I would have to pay for shipping to return it. I read their policy and it states I could return it in 14 days if its unopened which it has not been opened or used. Their loop hole in their return policy is if you want to return it for personal reasons, who does that. If an item is not the quality that you expected, you should be able to return an item. PLEASE DO NOT WASTE YOUR MONEY PURCHASING FROM THIS COMPANY, YOU WILL BE VERY DISAPPOINTED.

So I ordered a Creality Falcon A1. The picture showed a rotary, so I contacted them to confirm, because I had this problem before with a 3D printer that was supposed to include an enclosure but didn't. I messaged them to ensure it would come with the rotary. I told them which one I bought; they said yes, so I completed the purchase. I received it, asked two people about it to be sure before purchasing, opened it, and assembled it (which wasn't difficult). It's a very nice machine; I haven't used it yet (I'll use it for mugs, etc.), but it didn't come with a rotary. I contacted them, and they said they wouldn't discuss the problem, claiming I misread their message. When they plain as day said that it would come with it. I asked the first guy, and he just keeps surely it will come with it surely it will, you know and to me surely means yes, but I don't know about, and I think it's in China where it came from surely might mean something else, but that's what he said, so then I was like okay just to make sure I contacted again, and I talked to a female, and she said yes if the other guy said it will come with it then it'll come with it, you don't have to worry about it now they're telling me they're going to give me a $20 reimburse me on a $650 machine because they don't want to pay for shipping and handling and I will have to pay for it out of pocket I have all the emails saved because it was very rude, and now I'm stuck with a machine that I can't really use I know I could use it for other projects, but I already have laser engravers for those projects they're just five Watts I bought this one because it's got a stronger laser well it's supposed to I haven't tried it yet, but I wanted to use it for tumblers and glasses so now it's just sitting on a desk and not being used because I don't have the rotary, and it is kind of expensive to buy separately look I'm willing to send it back but they're saying to do it on my dime and I don't think that's right or they can give me a $20 reimbursement the machine cost $650ish I know that below they're saying that it was on time delivered yes the machine itself was delivered but even though I was told it came with the rotary I bought it separately that never came in the proof picture yes they do have one of a pair of wooden steps mine are concrete that's not my house.. neither of them are the post offices fixed it yet and it's been over two weeks They have been no help they keep telling me to contact the carrier I did with no luck I showed them in a picture my steps are concrete the ones in the picture that I received were old wooden ones

Horrible costumer service, I enjoy their products but you’re better off buying from someone here else even if it’s more expensive.

In Januari een laser module besteld voor op mijn 3d printer. Kreeg de dag erna bericht van DHL dat mijn pakketje aangemeld is en dat e nu wachten tot het pakket bij hun is. Na twee weken geprobeerd contact op te nemen via de chat van de site maar contact loopt stroef. Ook contact via de mail maar ook dit gaat langzaam omdat hun reageren vanuit China. Halverwege februari sturen ze een tweede laser module op maar precies hetzelfde gebeurd. Weer twee weken wachten met mail contact dat langzaam verloopt. Nu sturen ze een andere module op omdat de laser die ik eerst wou kopen niet meer beschikbaar is. Weer hetzelfde verhaal dat het aangemeld is bij DHL maar dat er niks wordt verzonden. Uiteindelijk verzoek gedaan om mijn geld terug te krijgen en dit is gelukkig wel binnen 2 dagen geregeld. Het contact via de mail was wel vriendelijk, alleen jammer dat ik na drie maanden nog steeds geen laser heb.

I ordered a product on December 26th – the website stated that 10 units were still available. However, after placing the order and contacting customer support, it turned out that this was not true – the product was actually out of stock. After about a month of waiting, I received a tracking number. On January 28th, I picked up the package from the courier, but my excitement quickly disappeared – inside was a different, weaker laser than the one I had ordered. I contacted customer support again, but they are ignoring my messages and not responding.