CrashchampionsReviews of crashchampions.com

I thought I was bringing my 86 F150 truck to Blakes Auto Body as I have had them work on my vehicles a few times and received excellent work and promptness. To find out that Blakes sold and is now Crash Champions of Santa Rosa Ca. location. I thought what the heck give them a try. Tom gave me an estimate then called to get an okay to start the work. I said yes. 2 weeks passed and I called to see when to bring in my truck in. Tom did not remember me telling him to go ahead and start the job. Another 2 weeks pass and again. I called because I have not heard back from Tom. I was told Tom no longer works there and Carl is taking over my repair. I talked with Carl, and he will call me and keep me posted. I did not hear from Carl, so I called a few times to see what is going on. 2 weeks later I was told Carl no longer works there and Jessica is taking over. I spoke to Jessica once and she did not seem to want to help. I called a few days later and she was transferred to another location, and I will be called when a new person was assigned to my repair. Called again a couple of weeks later and spoke to Shakur. He said we will call you so don't keep calling. 3 weeks pass and I call again and spoke with Charles. He said he will call me back in a few days when he had time to get information on my repair. He did not call me back. 1 week later I went to see the manager. He was on vacation, so I spoke with Charles again. Charles said he did not have time to look at my case and could not give me any time frame on when he could give me an update. His mannerism and lack of willingness to answer any of my simple questions was frustrating. I asked that the manager to call me when he is back from vacation. 3 days of the following week have passed, and I have not heard from the manager. If they did not want to repair my truck or don't work on older vehicles, then all they needed to do is tell me and I would have taken it to another repair shop. Today is July 16, 2025, and it's been 10 weeks since I 1st brought my truck in to be repaired. I am a patient person but 10 weeks with no communication and progress is quite sad for any company. I did take my truck to another repair shop today. The new estimate is lower than Crash Champions. I have already received a call from the new repair shop letting me know that the parts are ordered and will be in soon. I highly recommend not to waste your time bringing your vehicle to Crash Champion for repair as you may be sorry.

Not true to their word. Told me they will call me to let me know about the estimate. Never did. When they had estimate and with in a few hours I called my insurance to let them know I will rather take a check, they said they ordered the parts and disassembled the car with calling me and giving me the estimate as they promised

Worst company I have ever worked for. They have a high turnover because of lack of training, lying to employees and will cheat you out of your pay. They still owe me over $2k and refuse to pay. I was promised that if I stayed I would get my commission that I earned and I even stayed longer than I was supposed to help onboard my replacement. They also keep 5% of the techs pay to pay their shop cleanup and detail person. Just be careful and do your homework before going toe work for them.

“BEWARE” BEWARE” BEWARE” I left my vehicle to be repaired after hitting a deer at 20 mph. Not too much damage or so I thought that’s until Crash Champions got a hold of it. I had to go out of town for business for a few weeks which turned into a good thing because my vehicle wound up being in their shop for an entire month. When I got it back and paid the $500 deductible and another $5000 my insurance took of for the repair bill there were still all kinds of issues with screws and plastic retaining clips missing everywhere they had had to remove anything in order to replace/repair SUPPOSEDLY damaged parts. I even had more scratches and a broken interior seat cover that was not that way when dropped it off. They didn’t even bother to address painting the little scratches/dents left on the hood and passenger door. The headlight they replaced doesn’t match my other one nor did they bother to take out the $100 worth of upgraded lights bulbs on the (what they claimed) to be a broken headlight which actually worked and looked completely fine. The replacement one I received does not adjust properly with the other one and even though I have taken it back twice they still are not level and don’t move sequentially. So at night the new one is still 8 inches lower and doesn’t adjust/sync properly not to mention I had to spend another $100 to replace the bulbs that were thrown away which they admitted not bothering to check for even though I told them to take them out at drop off. I also had a couple parts that had come off that needed to be reinstalled which they failed to do. The new fender was missing clips and bolts and the actual part that is riveted into the truck frame that holds the fender in place at the top. Since they decided not to replace my passenger side inner fender liners’ plastic retaining clips after either removing or breaking them all out to replace the antenna and put the new bumper cover on, this part then came loose while I was driving and my tire caught it tearing it apart. When replacing the antenna they put a 10” deep scratch on my passenger fender which is clearly not there in the pictures taken right before drop off. So needless to say I’m stuck with a mess that’s still going to cost me another few hundred to get fixed properly. Instead of just fixing these minor issues they have decided to deny everything even though I have time/date stamped photos of before/after showing these issues. I wish I could upload the photos on this site so everyone else could see them and judge for themselves “the lack there of attention” that should go into any repair. Neither I nor anyone in my immediate family nor any friends and any other relatives will ever go to Crash Chanpions again!! “BEWARE” BEWARE” BEWARE”

When this place was still called 'Service King' they were great... however THIS experience was just an exercise in frustration. I brought my car in for service on Nov 4th, and it was promised back to me on November 13th, with a cost of about $3500. Now I DO understand that estimates are 'estimates', and customers need to be a little flexible, but this was beyond acceptable... My final cost turned out to be around $4100. That's certainly not good, but what was worse is - I didn't get my car back until mid-December. It was understood when I dropped off the car that insurance wasn't covering this, and I'd have no rental. As a result, this delay severely affected my work availability and cost me about $1200-$1400 in lost wages.[I'm an industrial A/V tech and I'm required to have reliable transportation in order to accept a gig. I CAN'T rely on ride share or public transport in this industry]. Again, my job and my need for personal transportation was FULLY disclosed when I delivered the car on Nov. 4th. This also negatively affected my reputation for availability with the companies I work for. My bosses were sympathetic the first time I said "my car is out of service until Nov 13th" but, that same excuse is not accepted when I'm expected back at work starting on Nov 14th. They just don't want to hear the same excuses again. I'm seriously considering legal action...Five days after dropping my car off, the service advisor no longer was working for the company. I don't know if he was fired, or he just bailed out on a shoddy operation, and I'm sure I'll never know. It took the new advisor a long time to even touch my car (I'm guessing he was overwhelmed by more than one new assignment, but that's an optimistic guess on my part - He was VERY difficult to contact, but when I did finally talk to him, he seemed to try harder). The only ray of sunshine was the woman who answered the phone, named Lisa, who I sincerely believe did TRY to move things along for me.

Should be a zero rating! Lies and cover ups! A simple front end repair dragged into 6 weeks of endless excuses and delays! Took my engine out to replace the cradle and they damaged my drive train. The general manager Dave refused to take responsibility and lied to my face saying that they did not have to remove any part of my engine to accomplish this! I have a voice message from his shop manager Arcturo stating that they did indeed remove engine components! I submitted this to Dave, guess what! Crickets! Bad business! Do not go there!!!!!

If there was an option for 0 stars that would have been selected. I was involved in a collision on 9/19. The original estimate for my repair quoted 15 days. It has now been a total of 36 days this car has been in for repair and every time I call the branch to get an update they tell me it will be ready "tomorrow". I understand we have had two hurricanes in this area, and that slowed down the work. However, I am highly disappointed that I have to call the body shop each day to find out when my car will be completed and each day I am told "tomorrow". So, to recap, EVERY MORNING I have to top off the gas tank on a rental car in anticipation of the car being returned that day. EVERY MORNING I have to tell my boss I will be leaving early from work to pick up my car. EVERY AFTERNOON I have to call the George Road location to be told it will be ready "tomorrow" and EVERY AFTERNOON I have to call Enterprise to extend the rental one more day. This has been going on since 10/18. After a lengthy discussion with the General Manager of the George Road location yesterday morning, I received the very first call I have received (i.e., I didn't have to reach out to them) from Crash Champions in the afternoon and the General Manager assured me the car would be ready today. This morning, they reached out to the car rental place and I found out FROM ENTERPRISE RENTAL that my car will now not be ready until Tuesday next week. This is horrible customer service and I would not recommend anyone to use this location - especially if their service advisor is Jossie Rosario. They have an app that can be used to track the service repair, however that app is useless unless it is updated properly. Why does Enterprise Rental know more about my car repair than I do?

this company is a disaster for customers and employees. After they took over the shop i worked for many yrs the quality of the work and atmosphere in the shop did go into the gutter. Even HR is a farce. i contacted them about pay they still own me and they just ignore it.only thing they did good to me is that i retired before planned.