CrashchampionsReviews of crashchampions.com

Horrible body shop. Stay away! The Downey location, led by the hapless store Manager Jeffrey Magnuson, is awful. This store manager, Jeffrey Magnuson, is a worthless, unsympathetic human who doesn't care about customer service. The behavior of the associate Abraham, followed up by a lack of responsiveness, led me to drive over an hour to another Crash Champions facility in Orange County, where I did receive excellent customer service. Unfortunately, Crash Champions Downey, West is a facility you should avoid at all costs. Forewarned is forearmed!

This place is not a safe place to take your car. They skip repairs and only check what they can see in the hit area. We signed off on our vehicle without knowing the mechancal issue underneath due to accident. They owned up to missing the repair but refused to fix their mistake.

I had front end collision on my Jaguar f type. My car was towed there Jan 30. They keep claiming parts are the issue. I have tried to pull it to take it to another shop in March. They told the me it was in reassembly mode. It’s April the 1st and I still don’t have my car back. I call there and they won’t answer my call. There isnt any communication on their part. I finally had to call my insurance agency to get in contact with them. I want my car back in mint condition. This the South Philly Essington location.

I brought my car to the Fountain Valley location for an estimate for effectively a complete repaint of my vehicle. I was told I would have an estimate within 48 hours. I have been chasing the estimate for well over two weeks. Decided to walk away and take my business elsewhere. If I have to push this hard to get an estimate on what is a pretty substantial job, I can only imagine what would happen once they start the work. The best part about it is the employee that was helping me was the manager so this goes right to the top.

I would give a ZERO if I could. After being hit by a drunk driver, my insurance company sent my truck to Crash Champions for repair. I stopped in a week later to pick up some forgotten items, and they had not even looked at the truck yet. After four and a half months with Crash Champions, I finally got my truck back. It has new scratches on the body, and the tailgate is not only scratched up but dented in places. The interior of the cab has grease everywhere - on both driver and passenger sides. The cloth seat and console on the driver’s side are covered in grease and oil. I immediately showed the truck to a professional detailer. His response was "Wow! I doubt that grease will ever come out of the seats." The dashboard and both front doors have grease from top to bottom. Crash Champions is blaming the tow truck driver. That is an outright lie because we saw the truck sitting in the Crash Champions lot a week after it was delivered to them. I have driven diesel trucks for 20 years having had major engine work done and never had oil or grease spots in the cab. This is atrocious! But, don’t stop there! My truck has an expensive shell with nice windows over the bed. The shell has been removed several times with never a leak. (Yes, Crash Champions removed the shell to perform the body work.) Now, the rain runs right down inside the windows. To say that I am livid with this company that cannot even acknowledge their errors is an understatement. NEVER, I say NEVER use this company to repair your vehicle.

I rarely leave reviews, but my experience with Crash Champions in Bolingbrook was so disappointing that I feel obligated to share it. From start to finish, the service lacked professionalism, transparency, and basic care for my vehicle or my customer experience. What should have been a straightforward repair turned into unnecessary stress, conflicting stories, and a complete lack of accountability. Key Issues Experienced: Poor attention to detail: My car was returned with a thick white scratch in the exact area they were supposed to repair something any quality inspection should have caught. No customer service or curiosity: When my car hesitated to start and the check engine light came on immediately after pickup, the staff’s first reaction was to deny any responsibility rather than investigate or offer assistance. Improper handling of my vehicle: Dash cam footage showed my car left running for long stretches of time multiple 5-minute clips while sitting outside the building, and the engine didn’t even sound like it was running properly. Dishonesty throughout the process: - They claimed they ran diagnostics before and after repairs and that the readings were identical, this was proven false. They insisted that working on the rear light had no possible connection to the engine light, which is not accurate. - They also claimed the battery was disconnected during the repair, which contradicted their own earlier statements and dash cam footage showed no such thing. - When I mistakenly believed the rear hatchback lights weren’t working, staff insisted those lights were already broken when they received the car and said they had “evidence” sent to State Farm. The issue turned out to be my reverse lights, which were functioning meaning their adamant claims were untrue. Based on my experience, I cannot recommend Crash Champions in Bolingbrook. The combination of lack of care, lack of honesty, and lack of customer service makes it a shop I would strongly advise others to avoid.

I rate this low due to the overall experience. The car was drivable and delivered to Crash Champions of Richmond, TX 77406 on 5/28/25. Although the written inspection report indicated a total of 72.8 hours of labor for the job. There was no indication of any parts shortage delays. Even so, the job was not completed until 7/25/25 (2 Mos.). I was given 15 corrected coompletion dates. I still had to take the car back since the electronic warning light systems were indicating brake problems, check enging, air bags, etc, etc. were lite all the time. Also when I got the car back the second time there was a push-dent in the drivers door between the handle and the mirror that was not lpart of the original repair work (wrong side of car). I know it was done after I took it back to fix the electronics but didn't notice it until after they dropped the car back to my house. Although the repairs to the origional damage was acceptable, I think they had more jobs than they have repair people because their overall service is lacking.

I had a very disappointing experience with this body shop. My car went in for a front bumper repair and repaint, and the quality of the work was unacceptable. Instead of a smooth finish, the paint job came back with touch-up paint strips — something I’ve never seen on a professional repair. When I returned the car to address the issue, I was told it would be fixed in a day. Instead, I was left without my car for several days with little communication or updates. Overall, I’m extremely unsatisfied with both the workmanship and the lack of professionalism in their customer service. I cannot recommend this shop based on my experience. *****Update (car was initially dropped off 8/5/2027, and it's 8/29/2025 now): I took my car back to the shop to address the poor repair and paint job, and the experience only got worse. They held on to my car for over a week, promising I’d get it back “the next day” multiple times, but it never happened. Every time I asked for an update, I was given a new excuse. What makes it even more frustrating is that this was supposed to be a simple repaint of my bumper, but instead they started telling me it required bracket components, which makes absolutely no sense. Their explanations were inconsistent and left me feeling misled. Overall, the lack of honesty, professionalism, and quality in their work is completely unacceptable. Still waiting for the car to get done. And I wonder what excuse will be next?