Cait
Good customer service but product still hasn't arrived
I'd like to comment on the quality of the glasses but unfortunately I still haven't received them. I placed my order on July 19th and am writing this on September 10th, so its been nearly two months and my package hasn't arrived. Customer service has been really nice and I have received a partial refund (though I did see that another customer apparently received a full refund), but more than anything I'm just wondering where my order is and why it's taking so long to get to me. Probably wouldn't recommend ordering from here if you're based in Australia.
Response from Crap EyewearSep 13, 2022
Hey Cait, We want to sincerely apologize again for the delay with this shipment. Unfortunately we've been seeing major carrier delays in transit to Australia and New Zealand throughout the past couple months so we now include this information at checkout to inform customers prior to purchase. We understand this is a disappointing experience and we appreciate your patience in the meantime. We followed up via email yesterday to let you know that the package was handed over to AusPost so your sunnies should be delivered soon! You'll find the tracking link in that email. Thank you so much for your understanding, please don't hesitate to reach out with any further questions or concerns :)