CraftShackReviews of craftshack.com

Ordering from them is like entering a Giant Black Hole. 2 weeks later and not even an order confirmation! I didn’t even make it to shipping. 2 emails and 2 phone calls without reaching anyone.

Paid a big markup on bourbon only to have super slow fulfillment - over a week to just hand item to shipper, then the world's absolute slowest FedEx shipping to get it to its destination. It's now been 2 weeks, order that cost over $100 has missed its scheduled FedEx delivery date, is sitting two states away from its destination, there's been zero human contact from either Craftshack or the vendor fulfilling the order (tried to call them and they aren't even taking calls). For the price I paid I expect a lot better service and to have a live human to communicate with. D- would not use again.

I ordered a $100 gift card for my son in law. I never received it. I called and sent 2 emails. No response it’s been over 2 weeks. What a terrible company, if it truly is one.

The service is incredibly poor. There are better options. Avoid this company.

They recently sent a marketing email for Memorial Day 2024 with a "Free Shipping on ALL orders" promotion. My order went through successfully, then they contacted me 24 hours later claiming that I failed to meet the minimum $50 order threshold. Then they had the audacity to try to upsell me on more of the same product so that I could meet the minimum. I was not interested, so they canceled my order. Their marketing practices are deceptive and misleading. And when you consider how grossly overpriced everything they sell is (even rare stuff), it's a dealbreaker. Stay away.

Ordered 4 Stone Cold Steve Austin’s beer on March 9 thinking they would get her in time for April 4th. No tracking number provided. Waited about 3 weeks, finally emailed them to see where our order was. No response for about a week and all the email said was, we don’t know why order is being delayed. We Finally received our order on April 20th. Almost two months for this small order. Do not waste your money ordering from here.

I ordered a specific bottle from this company and they sent me another instead. They ignored my emails and phone calls. Finally after 3 weeks with a couple messages in between the sent me a return label to return the wrong bottle. They received it but never refunded me as discussed. Emailed and called many times but ignored me without any call or message back. Glad I used my Apple Card and took lots of screenshots, pictures, and proof of receipts. Goldman Sachs just credited me back my money and closed the case. Never received a refund. Company is a complete scam!

I don’t know why they’ve gotten so many negative ratings. I ordered a bottle of whiskey on a Sunday. Got several updates during the week and it was delivered on Friday. I also have to say I got the whiskey and a very good price. Nothing but good to say about craftshack.