Craftmaster Hardware, LLCReviews of craftmasterhardware.com

Great customer service, and prompt service.

Poor Service needed an HPC pick that my regular supplier was out of stock instead of receiving the pick the salesman questioned my status as a locksmith, I had been a previous customer but I wont be anymore thank yhou

I am very happy about my purchase and how professional and fast was handled.

Good product as always.

I ordered parts 3 and half weeks ago and still have not received them. I have called multiple times and get redirected to John at ext 122. Despite leaving multiple voicemails, I still have not received a return phone call or my parts.

EXCELLENT SVC

Excellent service and fast

I purchased a Kwikset 81844 RC/SC/DI 6-Way Deadlatch Service Kit on 4/21/2021. I was billed by Paypal that same day. I was told it was shipping 5/6/2021 and given a tracking number (very slow for an item said to be in stock). As of 5/10/2021 the tracking shows that only a label has been created and that no actual shipping has been accomplished. Update: Received order 5/10/2021 (later in the day on which I wrote this review). The part was slightly different from the diagram of the vendor. I had to grind part of it away to fit. The USPS tracking always showed "Label Created, not yet in system", not that the package was in transit. Craft. Hdwre. can take that up with USPS.