Craftmaster Hardware, LLCReviews of craftmasterhardware.com

Great product. Fast shipping.

Not a great first experience and I hope to never have the need to order from Craftmaster for any reason. Based on my experience: The prices when comparing apples to apples for an exact model are for the most part the same as their competitors. They do not have real-time inventory so you may order something that doesn't state it's out of stock thinking they will ship right away when in reality they don't have it, and the website will even say "Expected to ship:" followed by a date that may be completely inaccurate. No one will email you or call you to let you know the item is on backorder so you will find out only when you're a couple of days late on when you expected to get your item. When receiving an email response to my inquiry about my late item (6 days) the response seemed prescripted and not very reassuring using words as "Should" and "Hopefully" in regards to when my item may ship out, and then I never got a response to why would the website give you inaccurate information and the risks we take by ordering from a supplier that can't even give you a definite answer leaving you helpless when trying to communicate with your client who is demanding answers from you for the delay in the project. The Craftmaster representative I was dealing with chose not to address those questions, or at least discuss the possibility of changing the shipping type so it does get to us quicker once they have it, therefore removing this supplier from our list of purchasing just as quickly as it made it on the list in the first place.

Correct key blanks arrived when they said the would. Very satisfied find with the website.

best quality i like it

I like my part I ordered , One of the persons after the order called to let me know when it would I would get it.

Excelent service but don't speak spanish.

I should have written down the sales persons name as it didn't appear in any e-mail. He was great! Got everything out to me immediately and the couple items that were not available at the time showed up so quickly I didn't realize they were missing! Great service, fast shipping!

Craftmaster Hardware had the products I was searching for at very reasonable pricing.