Craft KitsuneReviews of craftkitsune.com

Subscription service changed billing date with an hour's notice before I was charged. Completely unacceptable.

Loved getting my box, then a new own took over. On 12/31/23 a email was sent out at midnight Eastern time saying there was changes. Pay increase, and that the payment was get pulled on 1/1/24 for February's box! No notice. I wanted to give her a chance but that was too far.

I got an email at 11 pm Dec 31 that the new billing date would be on the 1st of each month instead of the 11th. The price was increased with no warning as well. So I woke up to a $50 charge on my account this morning. If you question anything about it you are immediately blocked from the business page. I loved looking forward to my kit each month. I'm here because I can't post it on the business page.

Kits are running more than a month behind. The company recently changed the cost and the billing date on subscriptions with one hour notice so customers did not get a chance to cancel the subscription before the price increase. Don’t be fooled by the claim of transparency, she hasn’t approved any FB posts for months now because people are asking where their kits are. It’s January 2024 and we’re still waiting on our Christmas kits. No notice of why the kits are so delayed and when we can expect them.

Started charging 10.00 more with no notice so when I complained and asked to cancel I am blocked from FB messenger and group with no response! I have never dealt with business practices like that. I will contact my credit card company so they can’t charge me anymore.

I’ve been charged twice for a kit I didn’t receive. The last kit that I did receive had a mold that was identical to one I paid $3 for on Temu with about 4 ounces of resin. Not worth $35 bucks. Communication with the owner is very difficult. I’m trying unsubscribe but I get no response.

I'm so confused about what happened to this kit. It went from super fun custom built kits and molds to crap from Temu. Literally everything in this month's box came from Temu except maybe the resin. The value is just not there and I feel really disappointed and taken advantage of after being a subscriber since 2020. Everyone looks forward to the October kit especially and this is a huge letdown. :( I left feedback on Instagram and was blocked. No one reached out to address my concerns.

This company has been sold, and the new owner is awful.I started to make a purchase, but didn't finish it. It was finished for me. I did make another purchase, then changed my mind. Communication is nil. After about a week of trying to get through to Wendy, she refunded the one I asked to cancel, but sent me the one that wasn't completed by me. I won't know until next month if she stopped the subscription or not.I had to have my bank reverse the fraudulent one. Wendy refuses to communicate with me. I left a bad review on her Instagram, she blocked me. This person is not trustworthy. Add to that, the kit I was sent was ridiculously stupid.It was a couple molds for dominoes. This kit is nothing special, like it used to be, and the new owner is a thief.