Craft KitsuneReviews of craftkitsune.com

FRAUD This used to be a great box, but it changed ownership last year, and the new owner just takes subs and doesn't fulfill them anymore.

This company is an absolute scam. I don’t know how she’s able to keep functioning as a business. Last shipment I received was in February with CHRISTMAS themed bits… (Halloween’s came in December) although nothing makes any cohesive sense & is worth maybe $5 TOPS. Uneven amounts of half filled resin bottles, a wooden letter, cheap Christmas stickers, & a few tiny totally random cheap plastic shapes (Snail? Panda? Candy? Wth?). No mold. No instructions. No idea what they’re supposed to be for. Last straw for me. Previous kits were also nonsensical & seemed marketed towards young children. This one is all just useless junk. Contacting my credit card company, the Attorney General, & Better Business Bureau for fraud.

Things were running later and later. The owner changed the time that the money collection was made for subscriptions. She gave the notice on December 31st that she was changing it to the first, at 10pm at night. Went in to pause the subscription and it was locked as charged an hour later (before the first even arrived). Still haven't recieved that kit that was technically for February. It was supposed to be shipped early February and its now mid March. The owner has went in and limited comments on her posts and is blocking people on her fb business page. Yes people are complaining now but many have sought to reach her through many avenues and finally went public trying to get a response. Save your money. Some of the old molds were cute but many of the new ones are severely lacking. Not to mention the whole issue where she took people's money and never delivered a product. Run and don't look back. Turning the company into the Better business bureau. I'm pretty sure I ate the cost and will never see it again. However, I hope someone else doesn't have to go through this.

Like all of the other recent reviewers (seriously, sort by most recent), I lost a bunch of money to this “Wendy” I subscribed for a 3 month subscription in September, received a subpar box with out everything needed to complete the craft and then never got another response or package from the company. It’s now. SIX MONTHS later and I am still trying to recoup my $.

After Wendy took over, the company has gone downhill drastically. Exclusive molds are a thing of the past; now it's just cheap molds from temu. The price has increased (without warning!) to $50+ for a less than $1 mold, sparse "supplies" that wouldn't even complete a project, and random junk "goody bags". The reveals posted are far from what members have received. She has stopped communication for months now via email & all social media, yet has been very quick to censor/block members in the FB subscriber group. She hasn't responded to BBB, PayPal, or credit cards/banks which has resulted in successful chargebacks from myself & other members. All this while having the audacity to heavily advertise great boxes from before her time and an affiliate program. I would NEVER suggest this new era to ANYONE. What a scam.

Getting unique molds produced by a small business can’t be easy, and I applaud the work that being done. Delays have always been common, but communication was generally consistent. There’s been a new owner since the summer and communication seems to have disappeared. The website is harder to navigate, and I’m highly disappointed by the decision to change the billing cycle without advance notice. I’ve cancelled my subscription for now. We’ll see if the new owner can get into the swing of things, but I’m not expecting much at the moment.

Is there a zero star option? Boxes eventually shipped contain cheap molds you can buy for far less elsewhere. The items in the box are random and make no sense to be placed together. Why include a birthday charm in a Christmas box? Oh, and the items promised are not included. There is no customer service. I believe this company exists to squeeze money from customers who haven't managed to cancel their subscriptions.

I first subscribed to Craft Kitsune back in 2022. I canceled my subscription that August for a few reasons but will say that the previous owner was quick to respond when I had an issue and seemed to care. The company was sold last August and a new owner took over. One would think that none of that mattered to a past subscriber until Jan. 1, 2024, when I woke up to a surprise email that I had been resubscribed and charged a new price without my authorization. I attempted to reach out by email, Facebook, and Instagram. I even called the phone number my bank had associated with the company to discover it was still the old owner's number. I then filed a complaint with the BBB only to eventually get a response that she wasn't responding to them either. After receiving zero communication from Wendy (the owner), my back was finally able to give me my money back. I had to not only make sure the company was blocked on PayPal bit also had to have a new bank card issued and my old one closed. There is no way to completely cancel one's account with Craft Kitsune.