Craft HolstersReviews of craftholsters.com

Purchased and received a shoulder holster with magazine carrier. Upon receipt I discovered that the retention strap was way too short and not even close to being able to be snapped closed to secure the firearm. As requested I filled out a claim form, sent numerous pics of the gun, the gun in the holster and the issue from different angles. In response Craft Holsters sent me instructions on how to force stretch the strap. After numerous attempts over several days were unsuccessful I reported to them that their remedy was not working and in reply they handed it off to a different customer service rep who requested the same pics and info I had already sent. I responded to that email and have heard nothing since.

PREFACE: This is a nylon holster, not a leather holster. There would be no leather type of brake in on this style!   Holster is to small for the gun and light. It took everything I had to get the pistol in the holster. It pushed the slide back an inch while trying to insert pistol (I am surprised the round in the chamber didn't get ejected, that would have meant I would have had to cut the holster up to get it out, since it would have jammed the pistol in the holster). Re-tension is a little piece of Velcro that goes over the grip, that defeats the grip safety on my Springfield XD. Trying to remove the pistol back out of the holster is a feat in it self. I thought I was going to rip my Olight flashlight/laser off the gun. If I was to use this holster and had to get the gun out for an event. I would be talking to my Lord and Savior Jesus Christ long before that would have ever happen!! I have read negatives on customer service since I made the purchase, so I can not see relief in sight. Also I had another charge after I paid for the item. They are located in ' THE HOLSTERS COMPANY, ANDREJA KMETA 17 BANSKA STIAVNICA, SLOVAKIA, 96901' ( Eastern Europe ), so there was a $3.09 money transfer fee. If I wanted them to fix the problem, I have read that I would have to pay to send it back to them. I kick my self in the back side for not researching the company more, and finding out they were on the other side of the world. SO,,,, I am out about $110.00, and all I have a dust collector!!!

Took a month to get conformation of shipment which was heading to the wrong state. Contacted Craft and was told I would likely never see the holster as there was no way to track the shipment. When I asked for a refund I was offered 15% off a new order. The holster managed to make it to Washington rather than Delaware. I followed the break in procedure only to find the female side of the thumb strap snap had scratched end to end the slide of my new Sig 1911. Craft has refunded my purchase and has not responded to numerous requests to repair my gun. THEY HAD THE NERVE to try and sell me another one. No one has responded to my claim to have my Sig repaired.

I bought a revolver holster from this firm, which I discovered is really just a reseller for Falco Holsters. Unfortunately, my holster allowed for trigger manipulation (an entire finger in the holster) even when the gun was fully holstered and the thumb break engaged. This is a dangerous holster - be forewarned. I am still engaging with customer service to try to get a refund. The subpar product and lack of an immediate refund warrants 1 star.