Lesley I.
Absolute rip off
Absolute rip off. Item received and worked for all of 2 minutes I emailed the company twice to ask how to return but not had a response. I paid way over the odds for this item £34. Amazon selling from £10 upwards !!!! DONT BUY FROM THIS COMPANY
Response from CraftedframeApr 9, 2026
Hi Lesley, we are sorry for your experience and for the delay in getting back to you. After reviewing this, we can confirm we did respond and were prepared to help with either a replacement or a refund resolution. We also want to clarify that the lower-priced Amazon listing mentioned is not our ThermaEdge product and is not affiliated with our brand (It's fake/replica we are actively fighting). We always aim to support our customers properly, and we are sorry this situation left you feeling otherwise.