Cracker BarrelReviews of crackerbarrel.com

This is the 4th time I have placed a to go order at the Cookeville cracker Barrell. So far not one single order has been close to correct. Two times they blamed it on door dash for not checking order. Once was my fault bc I came when the told me too and it was Cold and one bag of the order was given to someone else and that was my fault also. Today I order a uncle hersel' s breakfast but she informed me I was wrong even though menu said what I wanted was uncle hersels she insisted it was old timers drove 25 min into pick it up so it could not be door dashes fault again but it was mine for not checking order. Again food missing and what we did get it was wrong. I could kick myself for not checking. They will never replace a meal only an item. So I can go get my gravy and hashbrowns later and eat my biscuit and eggs now or go get missing items and Cold eggs with them. Not to mention the grits on an another order missing mashed potatoes on another order missing and the bread missing also. I guess after 4 consecutive times of basically same issues I have to realize they cannot or will not be able to get it right nor will they take care of THEIR messup only blame customer or door dash must be their policy. Wish I could post pictures on here.

I’ve tried to order online twice since COVID started and both times was unable to. The first time I actually downloaded the app and it was broke just like the website was, so I called it in and no problem. Tonight, I tried again to order online and it wouldn’t go through, so I called and the guy said I had to order online for curbside orders. I told him I was just online trying to place the order and it didn’t work. He was no help so I hung up on him. What is wrong with Cracker Barrel? Why are they throwing their customer service out the window? It is really sad that this is upsetting me and a lot of other folks over ordering to go because they have really great food. Great food or not, if you don’t keep it simple sam, you don’t get my business!!

Useless app, impossible to order online and rude staff at the phone, the staff in Daytona doesn’t even know the name of the orders, and over and over problem never go back again!!

I will NEVER place a Togo order again. I have a few times and it was terrible experiences. I dont mind going in and dining. I would rather wait 30 minutes to be seated than to place a togo order.

The website they have for online ordering is the most hideous, useless, and agonizing/aggravating experience I've ever encountered. I just wasted 30 minutes creating an account in which to order. After I logged on, the navigation of the site is not very clear at all in some areas of the site. Once I finally found the Christmas dinner special, I had my credit card ready and after figuring out how to choose my dinner details, choosing the date I wanted the food, the time, and that I was going to pick it up at the store, clicked on "checkout" and the site throws back an error message!!! I tried it 3 times and got nowhere. I'll just go to Publix or some other high-end grocery store and pre-order my Christmas food items. This useless website needs to be fixed or simply shut down.

Oh my God as if we don’t have enough to worry about out here with this Covid 19 infecting us now we have to worry about what we eat in the restaurant how sad is this time I hope it gets better sausage sausage that I was sold tasted rank like it is old meat why do I have to worry about what I eat around here now I guess that’s why I cook so much at home how sad when the striving to try and get more customers in there but they allow for something like this to happen I’m sad I haven’t eaten at Cracker Barrel in several years because I moved to Kyle and because I had to bring my mother 90 years old to Walmart I decided to buy her breakfast what really upsets me about this whole thing is that my mother ate her food like it was nothing because she doesn’t have the senses that she’s had before when I finally had her all settled and she was eating I tried mine and was upset what I tasted in the sausage

This restaurant has a website that is supposed to let you order online. What it does is nothing. It will not let you order anything. What you get is an error message that says they no longer have that item. So they are out of pancakes and eggs? They have seen our last dollar.

I ordered online for Curbside pick up I had to wait about 45 minutes to an hour for my my food. I finally called again and they brought it right away and I wanted to eat right away but my food was already cold. Also cold coffee and cold food.