Cracker BarrelReviews of crackerbarrel.com

As an industrial psychologist who literally applies psychological principles to the workplace for a living, I'm never eating at another Cracker Barrel again because of how I watched the employees being treated while I was there. Unacceptable. And, as a former restaurant manager of 23 years, I'm even more appalled and shocked by how dirty and poorly managed this place was. The food was cold, too.. so, abysmal scores all around, I guess.

Sent steak back twice was raw ordered med well my son in law steak looked fine until he cut into it was gray looking and daughter and i chicken and dumplings extra runny approached store manager he said waved order waitress brought recept 60 dollars we paid my husband refused to eat rest of of our food awful experience we will never eat their again!!!

Brighton MIchigan, Cracker Barrel, I read the menu and picked the spicy grilled catfish, menu said in plain English, comes with tartar sauce for dipping, great, I love tartar sauce with fish. There was none on my plate, I told the waitress it was missing, she said "it does not come with it but I can get you some" I said the menu says it comes with it, she said menu does not say that. She can't read the menu, because it says that always, also she seemed shocked that I wanted hash brown casserole for both of my sides, so what I love the hash brown casserole.

We visited cracker barrel down in Tulsa Oklahoma we sit 30 minutes waiting for our order we asked for our waitress she came and said that our order hadn't even been put in yet because of somebody or at the table order the Beniget she was going to put the order in after the Beniget get done why make everyone wait she she have communicated better maybe improve on your customer service training

My family met at the Cracker Barrel on Chaffee road in Jacksonville, Fl. Today as it is half way for a our family to meet for breakfast. We arrived at 8:30am. Had to wait 45min on a table, then another 1:15 for food after we where seated. The kitchen was serving the door dash customers first. Cracker Barrel has a customer service problem that will soon eat there lunch. I’m done with Cracker Barrel.

I ate at cracker barrel years ago and the meal was very tasty. Unfortunately my family ate at a cracker barrel on vacation in dandbridge Tennessee and we were terribly disappointed. We waited an hour and 1/2 to get seated and they made our family split up into different tables. The fried chicken was very overcooked and such a let down. I can't remember what others had but we left there vowing never to go back.

I live 5 minutes for the Cracker Barrel located off N I-35 in Edmond Oklahoma. I’ve lived in the area for 4 1/2 years. During this time frame I a regular customer. However, in the last year, this Cracker Barrel has proven more than 6 different times, they can’t either fill or deliver a call in order timely. Today, was the sixth time I called in a Chicken Salad, the person on the phone said give them 15 minutes for it to ready, I arrive a few minutes after the 15 minutes, cashier asked me pay, calls the kitchen, I wait another 10 minutes, at which point I ask for a refund, am told the manager has to approve, the manger shows up, goes to the kitchen and 10 minutes later the salad arrives. A salad!!!! Ridiculous. I’v given this Cracker Barrel more than enough opportunities to redeem there ineffective service. FYI: don’t pay in advance for a call in orders. Pay if your order arrives in a proper timeframe. Otherwise, leave....

If it was possible to rate "0" I would've have. Their food quality and customer service have diminished over the years. I have frequented their restaurants in many cities throughout Dallas Ft. Worth; Arkansas, Texarkana plus others. They refuse to offer any kind of discount, including Sr. & Military. They seem to take pride in telling customers "We don't offer or give ANY KIND of discounts. For that reason, I stay away from them now. I also encourage others to do so. There have been times my family has eaten at some cracker barrel some where daily. Not anymore.