Cracker BarrelReviews of crackerbarrel.com

I bought a giftcard for my nephew’s birthday. The money was taken out of my bank account so I assumed everything was okay. I checked the balance and it was not added on there. I called the store to ask about it only to be told to contact HQ. I called four times and emailed them three times showing documentation that I bought the gift card. It has been days and still no one has contacted me back. It is good food but you will be scammed out of your money if you purchase anything else.

My most recent, and last, experience with this over rated joint, was terrible. A thirty minute wait and poor service as well. These places should all be out of business. I'm all done with Cracker Barrel.....

Shiloh store is truly horrible. My pickup order were over 20 minutes passed time promised. I accepted that until the cook manager (?) Spoke to me as if it was ready and they were waiting for me to arrive. I was given the wrong order. When I called for the manager, I was placed on hold for a silent 5 minutes before I called back. Spoke to one manager (Brian), who seems to have no clue but a lot of ego, suggested that I come back to the store for a refund. After sharing my thoughts, he voluntarily put me on hold for 3 minutes. Peter resumed the phone call with repeated questions and finally stated to reimburse me for the incorrect meal... their error my waste of time.

I’m at the Cracker Barrel in Ooltewah, TN and at 8am in the morning with a less than 1/2 full restaurant, they are quoting a 30 min wait time for 3 people. The Hostess is the rudest most atrociously hateful customer service employee I’ve ever come in contact with. Cracker Barrel get your act together. I’d rate zero stars if I could!!! And the coffee is lukewarm on a Saturday morning!!!!!!!!!!!!!

Cracker Barrel no longer provides a service in good quality of food that he used to it could be due to covid but I've went to different restaurants in the last week both of them had very few people sitting there waiting for a table and was told at 120 Minutes in another 25 minutes because they did not have the help thumbs down to these people

Okay, so we've tried to be patient and tolerant due to China bug(I will premise by saying I worked in restaurant business for 18+ years). We went tonight for dinner after long day of running errands and wife picked Cracker barrel (was her favorite until tonight). Server came up with trainee, offered to get our drinks, during this conversation she pulled mask down below nose(which was red from allergies or sickness) and sniffled a little. When she went to get drinks we looked at each other like, really. She came back with drinks and pulled mask down to chin to take food order, sniffling some more. We saw her approach other tables in same way, as she did 2-3 more times with us. This was insane! I'm not the biggest believer in the covid scandal, but we always took precautions even before. We were regulars untill tonight.

Terrible, I would like this addressed straight to the manager. May 26, 2021, to start with, we arrived at the restaurant at 11:00am with the restaurant only half or slightly less that half full. We assumed that we would have a good experience as there weren’t many people there. We were very mistaken. We had a party of 3 and sat down to eat in the front portion of the restaurant and it was 15 minutes before we even spoke to a waitress. She finally took our order with our drinks and 5 minutes later we had our drinks, fast forward an hour and 6 minutes later and we finally got our food, not to mention we ordered salads and bread as well we got our salads the same time as our food and the bread when we were already almost done with the food leaving what we ordered cold. We had practically no service and sat for an hour with just drinks. The chicken fingers we ordered were burnt and the chicken and dumplings were raw, you would think if we waited that long that the food would at the very least be cooked properly. I do understand that they have a new computer system installed today, but repeatedly using that as an excuse is not acceptable. If you just installed a new program that the cooks are not use to, then at least tell the costumers that it will be longer to wait, because some people have places to be. Even so,it should not affect the quality of the food.I have never left a negative review on a restaurant, but I found it was necessary to express my displeasure with the establishment today. I forgot to add, I ordered fries as a side, and the establishment gave me 4 fries to eat for a side, that’s right, 4 fries! Keep in mind, this is the Cracker Barrel in Statesboro GA, we have eaten in Cracker Barrel’s in South Carolina and they were good, but the one in Statesboro has always been a bad experience.

First of all, they got rid of haddock, which is about the only reason I ever went there. So I won't be going there anytime soon. Secondly the muffins and biscuits were burnt. Thirdly the meatloaf had virtually no flavor that my wife and I ordered,a and it appeared to be a lunch portion at a dinner price. They appear to be getting a little arrogant, as I think people have nowhere else to go. They need to key up restaurants near me and find out that we have a lot of choices they're not the only one.