Ben S.
I’m generally a big fan of Cracker…
I’m generally a big fan of Cracker Barrel and have enjoyed many meals there. Today’s experience, however, was dreadful. There was no wait for a table, so even with COVID issues, it seemed as if staffing was adequate. After ordering, we waited for about 30 minutes for our food. In the meantime, several groups were seated and served breakfast. Eventually, we were served as well. My pancakes were burned and ice cold. The waitress anticipated that the food wasn’t edible and offered to wait while I tasted the pancakes (my guess is that she knew that they had been sitting around for a while). I didn’t want to cause a problem, so I said not to worry. She insisted that she would have them “remade.” When she returned with the “new” pancakes, it was obvious that the kitchen had applied even more heat to the overcooked pancakes. They were so overdone that I had trouble cutting through them with a knife, ultimately giving up and leaving them uneaten. The waitress must have realized, but she made no mention or recognition of the uneaten mess than remained on my plate. What a horrible experience! We won’t be back for a long time if ever.

