Cracker BarrelReviews of crackerbarrel.com

My Online Store Purchase I made an online purchase June 11, 2026. The money was taken out of my account on 6/17/26. June 26th I tried to reach customer service to figure out if the order had shipped because online it said "completed". The response I received was "I've checked the order status, and it's showing as complete. I suggest you wait for the email with your tracking information." An email NEVER came. I reached out today, August 5th, I've still never received the order that I paid for and the response I received again is "I have checked and your concern has already been escalated. The team is working on it and you will receive an email from them as soon as possible." I tried to start a return right from my order history screen and it can't locate my order. BEYOND LIVID...THIS IS UNACCEPTABLE which I also let them know. You can't speak to anyone even when calling corporate!

Worst service and food I ever had at a Cracker Barrel. 5 in restaurant and 1 go order, took @1 hour to receive food which was lukewarm at best and not good. Service was terrible i.e. asked for ketchup at beginning of meal never got, glasses stayed empty and when got refills served wrong beverage. Will never go to another Cracker Barrel again.

They publicly announce they were going Full Dei. Woke rebrand a complete disaster. CEO steps down. Revenues down Share price down Go woke Go broke. Think bud lite ETC

Cold food both times we went. Family was disappointed and service was ….. slow cheese wasn’t even melted and was cold on top of hot meal.” Hot meal was not hot!!

So disappointed. Hadn't been to CB in about 10 years. Ordered the Campfire Beef. After about 5 minutes, meal came to the table wrapped in a yard of heavy duty foil. Had to fight to get to my odd-tasting lemonade. When opened, the meal portion was surprisingly small, about the size of a large saucer, not what it looks like in the ad for this dish. Beef was tender but tasteless, onions and carrots were mushy, potatoes were slightly larger than the grape tomatoes, which were also mushy. Biscuits were small, not Grands size. If I had to guess, I would say the food was prepared hours ago, like stale coffee. Service was fine for the mostly empty location at 3 30. Never again.

**Cracker Barrel Restaurant in Prattville** My wife (62), a Cracker Barrel member, suggested we visit the restaurant in the afternoon for coffee and sweets, as we usually do on Sundays. After we were seated and ordered from the waitress, we received coffee in cups that were only about two-thirds full, along with the cinnamon rolls we wanted to share. We requested two empty plates for our food. Unfortunately, the coffee arrived lukewarm, and we received just one plate with no silverware. We asked the waitress for full cups of hot, fresh coffee, silverware, and another plate, as we had ordered. After about 10 to 15 minutes, she returned with the same partially filled coffee cups and apologized for the delay, explaining that she had to wait for the microwave to heat up. Given the price and the level of service, it will be a long time before we have our coffee at Cracker Barrel again.

Service was extremely slow. The food was basically inedible. Apparently they are using a new grease or oil for cooking and everything tasted 'off'. I couldn't even eat my eggs! The patty sausage was not edible. The biscuits were TINY and didn't taste great. We tried the skillet cinnamon rolls, but they tasted bad and left a horrible aftertaste. So more than $30 for 2 inedible breakfasts. We won't be back.

Out of chicken at 630 pm on a Saturday how does that happen Napa Idaho branch and a wait list than after 20 minutes they tell you. After sitting down for dinner never again