Cracker BarrelReviews of crackerbarrel.com

Terrible service..Ive literally sit here over an hour since my order has been put in...and foods cold.

I had not been to cracker Barrel in sometime. However the service was awful!! We waited 30 minutes first of all to be seated which I expected. But after we were seated waited another 45 minutes to get our breakfast. Just us two. People came and went and we are still waiting! And when our breakfast did come the biscuits were as hard as a rock needed a knife to cut them. The gravy was all dried out cold and felt like I was pouring oat meal on them not gravy! The scrambled eggs were dried out cold as well. Not to mention the sausage dried out and cold the whole meal felt like it had been sitting there for a while after being cooked. Not a good experience!! Yes grant you after I did complain and I didn't have to pay. But that shouldn't happen. What ever happened to good customer service! Will never go back there again!!!!

Reserve through their webpage of which says 10 minute wait, receive a text of 10 to 15 minute wait, hostess then tells us it will be over an hour. When asked about the online and text, the reply was system is not connected with them. WHAT? Customer used Cracker Barrel webpage, and then is told system not connected with restaurant . Location is Buda, TX, and as a regular l, I have now given up on this place as this happens all the time.

Milford Cracker Barrel has always been a good place to go over the years. I live locally and decided to take my daughter for breakfast due to my cooking a huge family meal the night before. Arrived and got seated fairly quickly and the help were pleasant. Waiter was pleasant too. Ordered basic breakfast fair and a new Chicken and Waffle dish. All the food was fair and not very hot because they waited to serve us together so all the food on the plates were different temps and none of them hot. Wasn't going to complain and decided to just eat and enjoy. I dug into my eggs over easy and as I withdrew the fork from my mouth, I felt something tugging a little and proceeded to pull a blondish or grey wavy/curly (pube?) hair out of my mouth. I didn't bug out like a crazy person and asked for the manager. He arrived promptly and semi apologized but said he had no one with grey or blonde hair so it must have fallen off someone's clothing. I went and spoke to the manager on the side and asked him to explain his answer and he reiterated that there was no one on staff with that color hair cooking or serving. I again told him it was not ON my food, it was in my food underneath, otherwise I would have seen it and not put it in my mouth. He stuck to his guns and took the price of my breakfast off, I tipped the waiter $5 so he wasnt screwed out of the money either. I asked the same manager again for the district manager's name and phone number. I have been calling them for 2 days to speak with Angela Ramos at 888-856-1853 ext 8249 at their Tennessee HQ but apparently I find out that she does not take direct calls and her extension is unreachable. So I was sent to customer care or some department to have them deal with me and again, for 2 days no one has called me back. So The food situation is reprehensible and their management/customer service doesnt care apparently....might be why they are starting to close some their stores in some states? WILL NOT BE A PATRON OF THIS PLACE EVER AGAIN....a very dissatisfied ex-loyal fan of this establishment :(

I used to be a regular customer there. It seems ever since the covid bull crap that cracker barrel has taken a steady downturn in all there services. waiting to be waited on takes a very long time, waiting for your food is very annoying. Watching others come in be seated and served food while your still waiting for your own food. Yes the managment and staff at this cracker barrel in Monroe Michigan has sunk into a hole. I am done with cracker barrel . i have wrote review 2 years ago here. about very poor customer service but i thought i'd give it a chance . Well i was dissappointed quite a few times after that last review. So i am done , i'll go elsewhere to enjoy dinning out.

We got there at 2:45, but didn’t get our food until 4:40. My toast was over cooked and my fiancées Mac n cheese was cold. We will never choose to go back to Cracker Barrel in Fayetteville NC, and we most certainly have little interest going to any other Cracker Barrel elsewhere.

Over numerous years we have eaten here. (Kissimmee fl) Yesterday was a category of disasters. Our two dinners were brought to us. When I looked at my husbands his steak (he asked for well done) was actually meat loaf🤷‍♀️ my dinner was a turkey meal (not strictly what I ordered). So obviously we were given the wrong meals. 🙈 I ate some and when my husbands dinner arrived one side of his steak was well done and the other side was “Burnt”We Don’t eat Burnt food! I asked for the bill and said I was only paying for one meal and two drinks. The server made me wait a considerable amount of time for this. In the end we went to the desk to pay. she brought the bill to us moaning we didn’t give her time to print the bill. Then the server actually argued with both of us, saying my husband asked for well done and that’s what he got. By this time my husband was annoyed and showed the server the meat. she continued raising her voice and arguing to my husband, in full view of the rest of the restaurant. the server eventually threw her arms up in the air and walked off. I have never experienced such rudeness and bad attitude from anyone serving us food in my entire life. so we asked for the manager to complain and was about to go through the saga- again when another manager appeared who had obviously heard all that had occurred. He told us he had been doing the cooking and to forget the bill ! Is there no customer training there?? What an appalling experience. My husband didn’t get a meal. We actually saw another two customers walk out leaving their meals on the table too. A complete shambles. Yes I didn’t have to pay anything but in actual fact we didn’t get a meal.

I’ve ordered the same meal at every Cracker Barrel and this was the worst I’ve had, the eggs were cold, the bacon crumbled when I touched it, the sausage overcooked and the ham a little bigger than a silver dollar. I will not recommend eating at the Yuma, Az restaurant to anyone