Cracker BarrelReviews of crackerbarrel.com

Called twice to place a to go order and was put on hold both times and no one ever picked back up.

Everything is good at the Manchester location but why have you taken the fresh fruit and yogurt parfait off the menu. Very disappointed in this.

We eat at a Cracker Barrel at least twice each week. I gave this a 4 star because their are certain items we love and it is only on the menu per season. We love the carrot cake and the chocolate gobbler we really miss. If you can add those to the menu it would be great. PLEASE AND YOU WILL GET A 5 STAR AND LOTS OF SWEETS ITEMS SOLD I PROMISE CAUSE MY WHOLE FAMILY GOES TO THE CRACKLER BARREL AS WELL.

I’m a little disappointed because a mistake happened with my to-go order that leaves me amiss as to why? My order was placed in store, to go and contained 1 entree and 1 drink with a side of corn muffins. I noticed immediately my drink was not correct, but it looked fancy and I figured an summertime lemonade wouldn’t hurt me to try....(should have taken that second to double check). I arrived home, my bag was tied shut and just visibly looked like it was complete from the outside. Get home, entree missing and then big tied bag contained muffins, silverware jelly and a ketchup side of gravy?🤷🏼‍♀️🙇🏼‍♀️ Oh boy...However, they were very nice when I called and the manager had no problem getting me my order...should I wish to go back. It’s a credit he was willing to let me rectify tomorrow instead. The staff was very friendly at every contact. However, from appearance and experience the “ToGo” situation appears ineffective and unnecessarily complicated between staff and customers who are trying to pay(dining in),order and pay for their togos and the store purchases. The front operations would be a lot easier if they had more than one caahier (dinner on a Friday💁‍♀️) and the staff was also able to take orders and process out pickups. This is also an area I noticed zero distancing between customers and an excess of employees in and out of an extremely small area...CB I see you, can do better 🤗😉👀 for each other most importantly. Rn they have servers from the main dining floor being called to receive takeout orders, at least it appears this way. I’m still dumbfounded by this mistake because someone else from the kitchen brought my order out and described how they had packed it up, so I knew how to make it home without spilling or overturned food 🤯. Too many hands in the hat! Like I said the services were so kind and the manager had been willing to correct it immediately, I just didn’t have time or desire to make it there again tonight. I’m glad they were as busy as it was though, awesome to see families out enjoying great meals together again. The country store let me out kindly, only purchased a few magnets but they have a gorgeous jean vest I wouldn’t be mad to see on sale tomorrow 🙋🏼‍♀️🤞🏼🤞🏼🤞🏼

Overall Cracker Barrel has home made comfort foods. They took off my favorite desert, the hot fudge mug sundae, and then they took off my favorite meal, chicken fried chicken. Well technically they didn't take it off the menu, they added buttermilk fried chicken, and chose to change the batter on the chicken fried chicken to the same buttermilk coating. It's greasier now than it used to me, and has a different flavor than I like. I think it's a great place to stop on road trips for reliable food and a nice atmosphere. LOVE their country store.