Cracker BarrelReviews of crackerbarrel.com

We discovered “Cracker Barrel Restaurants” years ago while traveling on vacation. It seems like every state we went in we looked for a Cracker Barrel to eat at. I was always hoping we would get one close to Baltimore. Well we did (1520 W. Nursery Rd, Linthicum Heights) and it is the WORST restaurant ever!!! Ate there years ago (probably 4 or more) and had a bad experience with the waitress putting her finger in my glass before refilling with tea - disgusting. I complained to the head office and they were very understanding and told me that they would be talking to the manager at this restaurant. Hadn’t been back to this particular Cracker Barrel for years, but my husband had a doctor appointment one morning and he asked me where we should go for breakfast. Since we hadn’t been there for years I figured it might be under new management or things might have improved - WRONG! The pancakes tasted like they had been made at least a week ago, the sausage was over cooked and dried out, I asked for biscuits and the waitress said they would cost extra, so since I was paying I ordered Sourdough Toast. The toast didn’t come out in time to eat with my meal and when the waitress brought it to the table it was “BLACK” and HARD. She leaned over and whispered in my ear that “She Didn’t Charge Me For It, Because It Was (what she called) A LITTLE BURNT! My husband and I tried to scrap it off, but to no avail. She filled our cup up with coffee, but when we asked for more cream she never came back. The girl at the cash register asked me how the meal was and I told her “AWFUL”, she never said another word except ask me how much TIP I wanted to leave. ARE YOU KIDDING ME!!!!!! NEVER, EVER GOING BACK! My husband is ready to give up on “Cracker Barrel” all together, but to be honest with you, I like their food - JUST CAN’T GO TO THIS ONE!!!!!

The Cracker Barrel on Bush River Road in Columbia, SC needs to learn how their own app works. They also need to have their staff, including their managers retrained in Customer Service and Customer Relations. I placed an order through the Cracker Barrel app and they left out part of my order when it was delivered. I asked the delivery person about it and she said I need to let the store know. I contacted the store, and upon explaining the issue to the person answering the phone, she said they don’t negotiate delivery so I need to contact the company who delivered it. I explained again that I did not order it through a delivery service, I ordered directly from the Cracker Barrel app. I have no idea who they contacted to deliver the order, but I paid through Cracker Barrel. The woman actually yelled at me and hung up on me. I called back and asked for the manager. A woman who called herself Lea said she was the manager and she told me the same thing the other lady said. I explained again that I didn’t order through the DoorDash app, so my problem is not with DoorDash, it’s with Cracker Barrel. She also hung up on me.

ABSOLUTELY THE WORST...PLENTY OF SERVERS..NOT DOING THEIR JOBS. 25 MINUTES TO GET A SALAD. SERIOUSLY .RIVERVIEW FLORIDA. MANAGER SHOULD NOT HAVE HIS GIRLFRIEND WORKING THERE.

Really going, going, gone downhill. Long wait not because tables were full but lack of staff. Hello management. Food quality has spiraled down over the past several months. Servers with no desire to be attentive. Constantly out of various food items. How do you run out of "today's special"? Dirty tables abound. Dirty tables when we were seated; same dirty tables when we left. Poor management. Person at register was looking at his phone the entire time I was paying out. I mean head down looking at his phone. Used to eat at Cracker Barrel weekly. Now it's maybe every other month.

Your service sucks the server just walking around no service ,We waited for27miutes only had a menu no one waited on us I ask if there was a server was told would they let someone check waited longer, Heip was in the kitchen talking they know we did not get served it was not that there was no help they just did not care, It was not busy, I talked to Mgr, all he said was he was sorry he would talk to them, I SAID we would not be back this is not the only time I will not be BACK happened Judie Johnson

Ordered for pickup at South Portland Maine location. I can’t even put into words as to how terrible it was.. Waited 25 mins over the time for pickup before going in. Wasn’t ready, or so they said . When we got the order and left the area The food was stone cold . Old and just nasty . What a complete failure of representing a long standing restaurant I wouldn’t even consider giving this to a dog . This food was so bad. We threw it out !!!!!!!!! We wanted a warm well rounded meal and was so disappointed! Cracker Barrel I know you can do better !! Won’t be back ….

HORRRIBLE! I got my food delivered and it looks like someone ate it! I’m so upset on top of that I paid over 50 dollars!

Went to Cracker Barrel in Lindale Texas for breakfast. Wanted an omelette. Didn’t see it in the menu (although eggs (cooked to desired style) bacon, sausage, etc were on menu. Asked waitress about getting an omelette…she said they don’t do them. I asked can one be made…she said no (I confirmed this at register). This is the first time ever a restaurant has refused an off menu order when they have all the ingredients. My last time at Cracker Barrel..and no wonder they have been struggling…poor customer experience. Order what is on menu..we don’t make exceptions!!?