Cracker BarrelReviews of crackerbarrel.com

This review is on the Rock Hill, SC store...and I reached out to the corporate office regarding the following: I had orientation at the Rock Hill, SC, Cracker Barrel Store (CB0160) on Thursday, 05/01/2025, from 12:00 p.m. - 1:00 p.m. with Suzanne Smith (manager), and was given the option of going home to watch training videos. I was told by Suzanne to just let her know how many hours it took me to perform this task of watching training videos. So, on Friday, 05/02/2025, I was scheduled to work from 2:00 p.m. - 6:00 p.m., and I let her know at this time that it took me about 5 hours to finish the video training. She informed me that she would enter these hours on my time clock, as I wasn't given my employee card on Thursday, 05/01/2025, and couldn't swipe it for these particular hours. When I finished working at 6:00 p.m. on Friday, 05/02/2025, I swiped my employee card and was given a checkout report of 4.10 hours worked for that day. I decided that this job was not for me due to personal reasons, and gave my resignation online to Cracker Barrel on 05/02/2025 around 9:30 p.m. I also advised on my resignation that I would be returning the apron, badge, employee card, etc., that next week. I mailed these through USPS on Tuesday, 05/06/2025. Today, Thursday, 05/08/2025, I see a pending deposit in my bank account from Cracker Barrel for $27.68 on 05/09/2025. I worked 9.10 hours for pay dates from 04/26/2025 - 05/02/2025, which would have been $127.40 gross pay (9.10 hours @ $14.00/hr), which calculates to $115.88 net pay. I'm not sure where the amount deposit of $27.68 came from? If I was only getting paid for 4.10 hours, that would have been $57.40 gross and $53.01 net, according to my calculations after taxes. So, that would mean that Cracker Barrel still owes me $88.20. I received a response from a Charito Suero, who told me the following: "We reached out to the Store, and they have confirmed that the hours that were paid to you were correct at 4.13, they also confirmed that it was for training hours; training hours are paid at Minimum wage of $7.25. This will make the check you received correct, please let us know if you have any questions." I told her that I was not informed that training was at $7.25 at my orientation. I also asked her what happened to the 5 hours it took me to perform the training modules, which would be at the calculation of $7.25 x 5 = $36.35 gross. So, they still owed me this amount for training. I told her if I knew Suzanne Smith was not going to stand by her word regarding entering these particular hours, I would never have consented to perform these tasks at home. I never heard back from anyone regarding this issue. This is not very good business etiquette for CB to treat their employees this way. Cracker Barrel has very bad reviews all across the board from employees and customers in every state. Shame on you, Cracker Barrel!!

On April 27, 2025 between 12pm and 2pm, my family of eleven visited this Cracker Barrel in Ocala, 3801 SW College Rd, Ocala, FL 34474-5725, expecting a wait for seating--but the 45-minute to an hour delay for food was unacceptable. My mother and stepfather, both with health conditions, weren't even offered biscuits until I requested them. The waitress admitted every table around us, including another large party that arrived later, was served first. Yet, the manager falsely claimed we had only waited 25 minutes--dismissing our concerns. When our food finally arrived, it was terrible--burnt pancakes, hair in my nephew's meal, cold grits, and pecan French toast with no pecans or toppings. The manager offered no real solution and simply blamed the cooks. Having visited many Cracker Barrel locations, this experience was disgraceful. We felt ignored and dismissed. Corporate must intervene--not to fire anyone, but to enforce proper training and accountability. No customer should ever endure dishonesty, poor service, or subpar food at a Cracker Barrel restaurant. This was not just a bad meal--it was an embarrassing failure of customer service, food quality, and respect for patrons.

Attitude from receptionist about sitting us close to door (husband 100 percent disabled Veteran) asked for breakfast menu reluctantly webt and got one. No sight of waitress so finally flagged down someone and asked. Said someone would be with us as she kept walking. Guess she was too busy chatting with her friend - decided just to leave. Don’t know why we go to this Cracker Barrel. Always a disappointment. Never again. Cracker Barrel on Stewarts Pike, Nashville Tn

I’ve eaten at plenty of Cracker Barrel’s in my time and they consistently have poor food and horrible customer support! Don’t eat this garbage

For starters the customer service was good. My complaint is about the food I have never had a bad experience with cracker barrel before, but today was a first.. the pancakes were tuff, hashbrown casserole was just awful, and the beef tips lack of seasoning. I don't know if it's the cooks but hopefully it improves because honestly I love the restaurant.

You have made the Hitlist. Congratulations!

The Alcoa, TN location is absolutely horrible. After speaking to Ashley the manager I made a grave mistake. I have had spinal surgery and can not drive right now, I placed an order through door dash. Door dash did their part delivering it to me but the problem was the store/restaurant did not assemble my order correctly. The person checked off on the receipt as if they did, not true. No one wants to take responsibility, Ashley at store claims she can't do anything due to 3rd party. The chat associates only throw "comp" replacements. I have not asked for. I did get an email from Bertha who advised she is unable to give me a refund?! I have never asked for a refund or a comp meal. Very frustrating that no one will address the issue. Honestly with all the issues I have had trying to get this resolved I will no longer dine with cracker barrel. Its not worth the stress.

Four of us went to the Cracker Barrel on Remcon in El Paso, TX for breakfast. Our order was taken about 9:05AM. About 9:20 the waiter brought of 3 of the meals and said that mine would be right out. At 9:45 we asked the waiter where my breakfast was and he said again it would be right out. At 10:08 after the other 3 were finished with their meal and the table had been cleared my breakfast arrived. I told the waiter to take it back as it was too late as everybody was ready to leave and that I was leaving to go to another restaurant to eat. Which I did.