CPAPdirect.comAt CPAP Direct our mission is to bring you the newest and best selection of CPAP machines, masks and equipment on the market. We strive to deliver you the best products available for sleep issues at the most cost effective prices, not limited by insurance barriers.
CPAPdirect.com (cpapdirect.com) has 1,078 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Pharmacy & Medicine · Portland, Oregon
Excellent
Pharmacy & Medicine · Portland, Oregon
Excellent
Pharmacy & Medicine · Myrtle Creek, Oregon
Excellent
Pharmacy & Medicine · Ashland, Oregon
Great
Showing 17 reviews with 3 stars · Clear filters
JOSEPH P.
I got the wrong size not knowing the head gear had different sizes
Response from CPAPdirect.comFeb 28, 2020
Hi Joseph - I just took a look at your order and the headgear that goes with the other item you selected is a one size fits all headgear. If you are still having issues, please reach out to our customer service team and we'll see what we can do for you. Thank you.
norbert L.
Why doesn't CPAP have a kit that includes hoses, housing, and filters. That would be cheaper than buying them individually.
Response from CPAPdirect.comDec 30, 2019
Norbert - the way we have our website organized, you are able to add the exact products you need to the cart, and those items are often discounted for you. There are just so many different products, it would be impossible for us to create kits/bundles specific to each buyer. Thank you for the feedback, however.
Rose J.
Your products are very good but your shipping price are too high to charge someone $18 that's almost double the price I won't shop there again
Response from CPAPdirect.comNov 3, 2019
Hi Rose - I just looked at your order and you were in fact refunded a significant amount on the shipping back to your payment method of choice - more in line with industry norms. Regards.
JoAnn N.
Customer service not that great. Still haven't gotten an answer to my question regarding nozzle placement.
Response from CPAPdirect.comJan 4, 2019
JoAnn - we pride ourselves on excellent customer service and do try very hard to respond to each and every request. I searched our data base to see if I could find you, but was not able to. I was hoping to look at your account and provide some level of answer about this nozzle replacement. Please feel free to reach out to us at [email protected] and we'll do our best to get an answer for you. Thank you.
Mildred K.
The So Clean is simple to use and am satisfied with it. The only questionable opinion I have is that there is only a one year warranty. I hope the quality of the machine will hold up for more than a year of use.
Response from CPAPdirect.comNov 20, 2017
Mildred - I can tell you that we have been selling the SoClean for 3 years and the return rate for a defective machine is extremely low. Frankly, I cannot think of one return due to a machine breaking down. Thank you for the business. GR
Thomas
First time trying the cpap wipes and I am somewhat disappointed in them. Not only do they not separate from one another with ease there is somewhat an odor to the wipes that is not overly pleasant as though they are a bit stale. Could just be me and they might have a better product but I sort of hesitate at this time to purchase another. Was also going to try the automatic cleaner but price wise they are still a bit out of my range.
Response from CPAPdirect.comOct 20, 2017
Hi Thomas - we are sorry to hear the wipes were not what you expected. Perhaps you received a package that was spoiled. Can you please send us an email to our [email protected] address so we can take care of this issue for you. Thank you. GR
Brandee C.
They were out of a few items I needed.
Response from CPAPdirect.comOct 20, 2017
Hi Brandee - we are very sorry if we were out of items you were looking for. We do our best to minimize out-of-stock situations. We do have the feature where you can enter your email that then lets you know when we are back in stock of a particular item. Thank you. GR
gene B.
This prodict is good ,but still does not stop mask from sliping on face and loosing the seal. Gene B
Response from CPAPdirect.comAug 7, 2017
Gene - if there is anything we can do to address this issue, please do let us know. Thank you.