CPAPdirect.comAt CPAP Direct our mission is to bring you the newest and best selection of CPAP machines, masks and equipment on the market. We strive to deliver you the best products available for sleep issues at the most cost effective prices, not limited by insurance barriers.
CPAPdirect.com (cpapdirect.com) has 1,078 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Pharmacy & Medicine · Portland, Oregon
Excellent
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Excellent
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Showing 19 reviews with 2 stars · Clear filters
Carole W.
My husband wanted to return it because he had great difficulty with the instructions and setup.
Response from CPAPdirect.comFeb 13, 2020
Hi Carole- I wanted to reach back out to see if you and your husband managed to get the products connected and working properly. If not, please let us know so we can help do that or arrange a return of the items.
Lynn S.
Over priced.
Response from CPAPdirect.comFeb 5, 2020
Hi Lynn - we work hard to be very price competitive on the products we sell. We price match all authorized resellers, and in most cases, we are able to beat most prices. There are times when the manufacturer requires that we sell products at certain prices - there is simply nothing we can do about.
Terrence P.
It can be difficult to purchase replacement parts for medical devices, and so be aware of the no-return policy for opened items. Sometimes one has to "open" a package to see what is inside, and once that's done, only then you actually discover what you purchased isn't what you needed.
Response from CPAPdirect.comJul 28, 2019
To be clear, this issue has been taken care of and in private correspondence, the customer is happy with the resolution.
Pei
The shippment experience was great, but can't say the same for customer service. I ordered a CPAP online but meant to be APAP. Wanted to get some information to make the exchange. I called the 800 number and emailed the company on Friday @ 3:48 pm. No one available at the 800 number listed and no one answered my email. On the web site the company is open both Saturdays and Sundays, but no one is available. I am beginning to wonder if I should be buying anything from CAPA Direct at all. It looks like I can shop there but I can't talk to anyone there. I am not sure who is monitoring this review, but the email address below is the same email address I have been using and no one answered. I also left messages on company's online form, and received no answers either.
Response from CPAPdirect.comMar 9, 2019
If you would be kind enough to let us know who this review is from, we can better address your specific situation. Our hours are posted on our website and are shorter on the weekends than during the week. We do work very hard to return voicemails and respond to emails (every day of the week) in a timely fashion. If you could please email us at our [email protected] account, we would be happy to discuss your needs. Thank you.
Jessica C.
I contacted the company by phone last week. The woman who answered told me to email the sales company. I still have not gotten a response almost a week later.
Response from CPAPdirect.comDec 20, 2018
Hi Jessica - I did a bit of research on this and found that we responded immediately to your email (perhaps it ended up in your spam). That response was sent to you once again by our General Manager with a note to get back with him to discuss this matter. We surely hope you do so we can provide you with a satisfactory result. Greg
Samuel V. Wilson, J.
I have just written it. This is a redundant prompt.
Response from CPAPdirect.comMay 10, 2018
Samuel - we apologize for any redundancy in reaching out to you for product & service reviews. Our General Manager will be contacting you to inquire about the disappointment you may have experienced in the service and/or product. Thank you.
Lavon
After multiple phone calls and a lot of wait time, you sent the wrong products. It took a number of phone calls just to get a mailing label to return them. I’ve now changed my supply source to a local company. Whew!
Response from CPAPdirect.comMar 26, 2018
Hi Lavon - when you get a chance, can you please send an email to our [email protected] account. Please include the full name you used on your order (or order #). I'd like to bump this to our General Manager so he can do a bit of research to see what happened. Most likely he will reach out to you to try and make things right, as this is highly unusual.
Chester L.
Very nice equipment. Very rude and unhelpful staff on the phone. They are short with the customer, bothered by routine questions. They must not have effective accountability. Perhaps the company would do better with recored calls because they have great products, just takes a lot of patiece to work with different statt. They seem unhappy and like they dont like their job.
Response from CPAPdirect.comFeb 26, 2018
Chester - we are very sorry about the quality of customer service you seemed to have experienced. Our General Manager will be reaching out to you to find out what the issues were so they can be corrected immediately.