CozymoderndecorReviews of cozymoderndecor.com

I did not receive my package, after I paid online!

I ordered a framed canvas on April 15, 2021. I finally received my order May 19th, 2021. It came unframed and rolled up in a tube despite my order clearly stating it was framed. After contacting them via email, they admitted that their system must have had a glitch when I ordered. They offered no apology but did offer me 30% off on one of their DIY framing kits. I declined, as I am not good with arts and crafts nor do I have the time to dedicate to such a project. I asked if they would be willing to rush deliver my actual order and I would pay the difference and send back the unframed scroll. They never responded. I've since taken the scrolls to a crafts store and paid them $200 to frame the canvas themselves. This was poor customer service for a mistake on their end. I will never purchase anything from this website ever again, and I caution anyone else considering to do so.

Nevers receive my command is been 6 mois and they dont answer my émail. Worst compagnie

I bought a canvas printed GTR the quality was trash but I figured why not keep it. When I ordered the print I didn’t realize the frames were not included. So I started looking around for frames when I got an email from cozy to order the exact sizes I needed. So I went against my judgement and ordered the frames. It has now been a MONTH waiting for the frames. It was supposed to be here the 23rd of December, tracking label was made but never dropped off. Customer service has been emailed 5 different times. The last email said wait another 5-10 days which is now closer to 20 days to see if anything changes. Of course they won’t answer any of my emails. Place is a joke.

I order a canvas in December 10 for Christmas and it still haven’t arrived. It says shipped on the 11 but nothing. I emailed many time with not reply. Do not order from this company.

Awful awful company. The picture they show isn't what they sent me. They sent me some garbage from China. Took about 3 months to come. Was nothing like the pictures and was made of garbage. It went from opening the packaging to throwing it out. Buyer beware. They don't care about you at all

So I made my order on August 31st, almost 3 weeks ago and I have only received one email notification relating to my shipment. Since then it has been virtually radio silent on their end. I get it, we are dealing with COVID right now. Yet, this is more of a reason to be transparent with your customers who choose to support you during unprecedented times. Unfortunately, this is the exact opposite experience I have had with this company. I emailed them 8 days ago and have followed up 3 times. Not even an automated reply. I had to direct message their Instagram account to get one response about my shipping and it was 100% incorrect. If its gonna take 3-5 weeks at least respond to my email like a respectable company. No. They do the opposite. If I don't get a response within the next week I will have to report fraud. I won't let these people take my money like this and treat me like this at the same time. This is the last I'll ever purchase from this company and I'll be sure to steer EVERYONE away from them.

Took 2 Months and one week to get kept emailing got no response finally got my product it was in a cheap Box all tore up The canvas frames all bent up and bowed Would not lay flat on my wall Made very cheap damaged I would not recommend this site