Covered CaliforniaReviews of coveredca.com

Train customer service to resolve issues and not just send you off to call insurance or social services. If the person qualifies for their old plan and was cancelled or changed to another plan, let them reinstate their old plan ASAP not make them wait 30 days. Notify them days or weeks before the next month bwfore they are being cancelled or changed to MediCAL. Most doctors won't take MediCAL. Shorter hold times. Representatives should not interrupt and not gaslight callers. Not say I am sorry you feel thar way but say I am sorry for the inconvenience and offer solutions. Learn from companies like Amazon and nordstrom who have good customer service. Actually solve the issues not just stall or make the customer wait til next month to have insurance again. Broken system

Received mail for renewal... "log in to see all of your options"... WABAAM! $460/mo, Financial Help discontinued... Are they really trying to help people? Or are they trying to scam your bank account?

Covered California Accused of Failing Consumers: A Firsthand Account of Broken Promises and Mismanagement Under CEO Jessica Altman Los Angeles, CA – September 4, 2025 – Covered California, the state’s official health insurance marketplace, is under fire from frustrated consumers who say the program has strayed from its mission of providing consistent, affordable health coverage. One consumer has stepped forward to share their personal experience, accusing CEO Jessica Altman and her leadership team of fostering a system that hurts the very families it claims to protect. A Personal Story of Harm “I signed up with hope, thinking Covered California would give me and my family peace of mind. Instead, I was met with endless cancellations, inconsistent coverage, and insurance tied unfairly to income fluctuations. At a time when I needed stability most, they left me stranded,” said the consumer. According to this firsthand account, Covered California’s model of basing eligibility and pricing on income has left families vulnerable. Small changes in reported earnings can result in sudden policy cancellations or unaffordable premium hikes — creating fear, instability, and in some cases, loss of access to critical medical care. Allegations of Mismanagement The consumer also alleges that leadership has failed to create a reliable, transparent system: Families dropped from coverage without warning. Constant confusion about eligibility and plan continuity. Inconsistent communication and lack of accountability. “This isn’t just about me. Millions of Californians are trapped in this broken system. Covered California is supposed to be a lifeline, but instead, it’s become a source of stress and instability. People deserve better,” the consumer added. Call to Action This release calls for an immediate investigation into Covered California’s operations and leadership practices under CEO Jessica Altman. Consumers want reform that guarantees stable, transparent, and consistent coverage without punishing working families for minor income shifts. About the Consumer Statement This release is based on a personal experience and reflects the perspective of an individual consumer impacted by Covered California. It highlights systemic problems many Californians have voiced and aims to spark public awareness and accountability.

DO NOT USE COVERED CALIFORNIA. Just found out today, covered california terminated my health insurance coverage over a month ago without any notification or explanation. When i called and inquired, they state they cannot send emails due to HIPAA regulations - that is an absolute lie. Not only am I a healthcare provider and am well aware of HIPAA regulations, but if the insurance company can send me emails about claims, covered california can send emails about my coverage. So now I have to pay thousands of dollars in unexpected bills from services i received without knowing my health insurance was cancelled. And apparently i can not get health insurance until open enrollment.

They did two accounts in my name, now I am confused on what amount to pay. They keep on charging me more, when I complained to the insurance company that I didn't know that they increased me, the insurance company told me to call Covered CA for my concerns, which I did. They told me they will help me, and they will follow up but they didn't. When I called my Insurance company and asked if the issue was resolved, it's not. I am still charged the highest amount. I told them why they are not coordinating with each other, Covered CA and the Insurance company. They are giving the burden of solving the problem to the patients. I'm so frustrated with their service. I will not recommend this to anyone.

Besides the rude and uneducated customer service representatives that answer the calls. I’m writing this as a frustrated parent and consumer. Covered California determined that both my husband and I qualify for financial assistance through their marketplace plans—but not our two-year-old daughter. Why? Because our household is under the income threshold, the system automatically forces her onto Medi-Cal, even though her primary doctor doesn’t accept Medi-Cal. Our only options are: 1. Leave her on Medi-Cal, which she can’t even use at her current pediatrician. 2. Pay full price out-of-pocket for a private plan for her, with no tax credits or subsidies—completely separate from our family plan, despite the fact she’s only two years old. This is outrageous. We’re being penalized for qualifying for financial help. We should not have to split up our coverage or pay full price for our toddler’s insurance just to keep her with the doctor who’s already been seeing her. This policy is broken. It makes absolutely no sense for a system built on the idea of affordable care. If you are a family trying to do the right thing, stay insured, and keep continuity of care for your young children—be warned. This is not family-friendly, and there are no real options for parents in our situation. Covered California, fix this. Families shouldn’t be put in this position.

Can we give this a zero Stars this is literally the worst HealthCare coverage ever I wasn't even notified that I was being transferred over to cover California from Medi-Cal I wish I would have stayed on medical but I'm not able to since I make over a threshold that doesn't exist because I don't ever see my gross income, they changed me to two different Healthcare coverages and didn't even tell me then I got charged for services that I wasn't supposed to be charged for and now we don't even cover Chiropractic services even though my doctor says I have been getting stages of arthritis in my neck first they send me a bill for a family plan then the following month after they send me three separate bills when the bills is saying that I owe $459 when the month before I paid $45 for three people how does it change from $45 to $459 in one month nothing has changed it has to be services rendered this is just crazy president Trump needs to clean this program up it makes absolutely no sense because lunatic Obama put it together and his half-witted staff customer service isn't even help when you call them and the people that are completely rude I told him I was going to file a grievance customer service supposedly transferred me but actually hang up on me then when I called the same exact phone number back push the same exact extension number new guy gets on the phone and tells me that he is the grievance Department what kind of crazy coverage is this and how is this allowed to even be an option this thing should be shut down.

You get a price break (sort of, see below) but man do they make you pay for it in blood sweat and lots of tears. EVERY. SINGLE, YEAR for the first 3 months of the year they mess it all up, in large and small and every way. EVERY SINGLE YEAR I log in when i get the 1000 emails and texts that say I HAVE TO SELECT A PLAN NOW OR ELSE!!! I do, I go in and select the SAME plan and tell them my income hasn't changed and I upload my tax returns and what do they do....(spoiler alert - everything but that). CC tells me Im all set and all good and covered! and then they secretly send me to Medical. I find out by getting a letter in the mail. BUT CC still charges my Credit Card for the CC plan Im supposed to be on!! (And its hell to get that money back). Then I call them and they say, you have to call medical. Then I call medical and they say, why did CC send you over here??? And then they send me back to CC which takes SIX WEEKS for CC to look at the paper work! ONLY THEN...(and this whole time I do not have medical coverage but am still being charged for it!)...I can then pick a plan (the same plan I told them I wanted two months back by phone and messaging) and then they say, you're all set, its all good. Then I go the doctor and find out I have no medical coverage. I call Blue Shield and they say that its so confusing as I now have two Blue Shield plans and I was paying on the one but not on the other and they have no idea which one CC wants me to have! So I call CC and they say that I have two plans now bizarrely. They cancel the one on and then I pay on the new one, via the CC site, but that never works or goes through. So then I have to call Blue Shield and pay anew through them on the phone. Then I have to wait for CC to figure out that I do have coverage. OH! And in the process I see that they did the same thing for my husband so he also doesn't have any coverage now for months while I was paying (while he was painting the house up on a ladder). Ive spent HOURS and hours listening to that damn repeat tune on hold. It's not a song, it's sounds that just repeat. Then CC admits me, 'we see that you were denied CC from Jan 1-March, and were mistakenly charged but we cant refund you without a letter from Medical'. so now I have to call medical... to get them to write a letter to CC stating what CC already knows! to file a claim to be (maybe) paid back. Its THE crappiest system but what can you do?? (move to costa rica?) Government and corporate greed combined: Lovely. Such a total mess between CC, ins companies and government. I'm sure it'll only get better now with a president wanting to take the subsidy and all health insurance away who golfs with insurance companies CEOs. (wink wink) In short. Its hell for the first three months of every single year, no matter how many times I call and message with CC and they tell me its all set. No matter what you do, they will send you to medical for no reason what so ever. They don't even know why. No change in my income. The CS people just seem resigned to it. They try but admit it's a tangled ball of yarn. AND you pay less monthly (still a ton) but then when you file taxes you have to pay it back as its treated as income. So you get taxed on the subsidy amount. I'm not sure you really save much money actually, after all that hell. Not a good system at all.