CoverageReviews of coverage.com

Response from CoverageJan 6, 2026

Camila, thank you for sharing this. We’re sorry for how frustrating this experience was. To explain, Coverage doesn’t set or change rates after a policy is issued. Pricing decisions come directly from the carrier following their underwriting review. In some cases, the carrier's quoted rate is contingent on adding a second policy to receive a bundle discount. The carrier will honor that discounted rate for a time, but if that second policy isn’t added, the discount can be removed by the carrier and they will adjust the rate. After speaking with your carrier, that was the case here. This is not the experience we want you to have with Coverage. We take this feedback seriously and will share it directly with both our carrier partners and our product team to improve transparency and expectations around pricing.

Response from CoverageAug 14, 2025

We’re sorry your scheduled call didn’t happen as planned—that’s not the experience we aim to provide, and we’ll review what went wrong. While our online options are more limited, our agents can offer a wider range of coverage choices over the phone. Please rest assured your contact preferences will be respected. The email domain you saw, redventures.com, is legitimate—Coverage.com is part of the Red Ventures family of companies—and we’re working to ensure our brand is clearly represented as we grow.

Response from CoverageAug 14, 2025

Thank you for sharing your perspective. At Coverage, we don’t control which carriers return quotes, nor do we limit or change a customer's results based on commissions or incentives. When using our services, we request all available carriers we can offer and the results are determined by the carriers themselves--our goal being to help customers shop across many options in one place. While a phone number isn't required today to get quotes on Coverage.com, it is required as part of purchasing a policy so that a carrier may contact you about your policy with them. At Coverage we truly value our customer relationships and are against spamming, which is why we do not sell your information as outlined in our Privacy Policy: https://coverage.com/privacy-policy/

Response from CoverageAug 14, 2025

Thank you for sharing your feedback. Auto insurance rates have risen significantly in recent years--even for drivers with clean records--due to factors like inflation, repair costs, and claim trends. At Coverage, we do not set these rates. The quotes we provide are set by and come directly from the carriers themselves.

Response from CoverageAug 14, 2025

Thank you for your feedback. We appreciate your input and will keep it in mind as we work to improve! While it's our goal to provide a comprehensive panel of quotes across our available carriers, we can't control which return quotes. This is determined by the carriers themselves, and in some cases results in limited options. It is also our goal is to provide a true one-stop-shop experience, but in some cases a carrier may require you to finish the process on their site. When that happens, we pass along the information you’ve already provided to help streamline the experience but understand that this is not the best experience. We're continuing to improve here and hope that you'll try Coverage again in the future.

Response from CoverageAug 14, 2025

Thank you for sharing your feedback. It's certainly our goal to provide the best experience, including seeing quotes where possible, and we're sorry that didn't happen here. It's Coverage's goal to enable comparison shopping your quotes across the carriers we offer. However, quotes and availability come from the carriers directly and at their discretion. If no quotes appear, it’s because no participating carriers returned a rate. In some cases a carrier will also require you to finish on their site, which can mean extra clicks and confirming or re‑entering details for verification. While we pass along what you’ve already provided to streamline this, not every carrier’s system accepts it. Despite the above, we’re actively working to expand our ability to quote and reduce duplicate steps to deliver a true one‑stop experience. We value and will use your feedback to prioritize these improvements. Finally, please know that Coverage does not sell your information or make spam calls as part of our privacy policy (https://coverage.com/privacy-policy/). We're wholly committed to respecting the communication preferences of our customers.

Response from CoverageAug 14, 2025

Thank you for sharing your feedback. Our goal is always to provide the best possible experience, including showing quotes whenever we can, and we’re sorry that didn’t happen. Coverage is designed to let you compare quotes from the carriers we work with, but the quotes and availability come directly from those carriers and are provided at their discretion. If no quotes appear, it’s because none of our participating carriers returned a rate. Sometimes a carrier may require you to complete the process on their own site, which can mean extra clicks and verifying or re-entering details. We do pass along the information you’ve already shared to help streamline this step, though not every carrier’s system accepts it. Please know we’re actively working on our ability to keep customers on Coverage and shop versus having to visit carrier sites to see quotes. Your feedback is helpful in prioritizing these improvements.

Response from CoverageAug 14, 2025

Thank you for taking the time to share your feedback. Our goal is to make comparing insurance quotes simple and straightforward, and we’re sorry that wasn’t your experience. Coverage works with a network of carriers to provide quotes, but those results come directly from the carriers and are returned at their discretion. If no quotes appear, it means none of our participating carriers were able to provide a rate based on the details entered. In some cases, a carrier may require you to finish the process on their own site, which can involve extra clicks and confirming or re-entering information. We do send along the details you’ve already provided to help streamline this, though not every carrier’s system can accept them. We’re working hard to simplify and streamline the quoting experience on Coverage, so we can offer a true one-stop experience with many carrier options when possible. Your feedback helps us focus our efforts, and we hope that you'll try Coverage again in the future.