Norman C.
Responsive team
Results turnaround was a great service. Communication was great. Account set up was a very troublesome process despite payment term is by credit card. And Sales team feels like responding to a bot (no names, unknown person behind the email).
Response from CovalentSep 30, 2026
Thank you for your feedback, Norman. We’re glad you were pleased with the turnaround time and communication, and we’re sorry for the difficulties with account setup and the impersonal sales correspondence. Shivesh and Naima, our VP of Commercial & Project Operations, will reach out to you directly to discuss your concerns and help ensure a smoother, more personal experience moving forward.