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INAUTHENTIC PRODUCT
DO NOT BUY FROM THEM - Product Appears to be Inauthentic. I purchased a Nike Elite backpack from CourtSupply, and it took nearly three weeks to arrive. After receiving it and comparing it with an authentic Nike Elite backpack from a local retailer, I became concerned that the item I received appears to be inauthentic and is not as represented. I contacted the company to request a full refund and a prepaid shipping label. Instead, they told me I would have to pay for the return shipping myself, even though their own return policy states that return shipping is covered when an item is defective or incorrect. What makes this even more frustrating is that backpack was shipped to me from Melrose Park, IL, but they are asking me to return it to a PO Box in Ontario, Canada at my own expense. Their customer service response time has also been disappointing. Responses generally take at least a day, and sometimes longer, making the return process even more frustrating. Based on my experience, I would not purchase form this company again. Buyers should be cautious and carefully review the company's products and return policy before ordering.