Dan
Finally Resolved: Broken Download Link. No Reply. No Product.
I purchased a course from this site and received a broken download link with the message: “The folder link you are trying to access is no longer available.” I reached out to the seller twice — no reply. It's been a week and I still haven’t received access to what I paid for. The website looks professional and offers attractive discounts, but unfortunately, my experience with courseslibrary.com has been disappointing and unreliable. Based on my experience, I cannot recommend purchasing here until they become more responsive and ensure product access actually works. UPDATE: August 20, 2025 I saw the seller's reply here saying they reached out and resolved the issue, but I have not received any emails or messages from them. I’m still waiting for them to send me a link providing access to the product I paid for. I’ll be happy to update this review once they contact me so that the issue is actually resolved and the product is delivered. Update: August 21, 2025 The seller contacted me and explained that they likely confused me with another customer. I appreciate the clarification, but I still do not have access to the product I purchased — nothing has changed yet. I’ll be happy to update this review if and when I receive the working product as expected. Final Update: August 21, 2025 After my review and follow-ups, the seller provided a working link to the product, and I now have full access. The content is high-quality and as expected. Even though it did require multiple messages and a public review to receive a response, I appreciate the resolution. I hope future customers receive prompt access and smoother communication.
Response from CourseslibraryAug 20, 2025
Hello Dan, We are only now able to reply here as we recently created our Trustpilot account. Since then, we’ve already reached out to you directly and resolved the issue regarding your order. We truly appreciate your patience and understanding. If you feel your experience has improved, we would be grateful if you could update your review to reflect the resolution. Your feedback helps us improve and also ensures other customers see an accurate picture of our service. If you still have any questions or concerns, please let us know at our updated system at [email protected]