Andrew L.
"No forms. No hoops" — until you ask for a refund
I bought the Six Figure Launch Lab by CourseIQ. The sales page advertises an "Action-Taker Guarantee": if you do the work and feel it wasn't worth $37, email within 30 days for a full refund, with "No forms. No hoops." The reality is the opposite. I did go through the material before asking for my money back — this wasn't a "changed my mind" request. I genuinely didn't feel it was worth the $37 I'd paid, which is the exact standard the sales page guarantee sets. When I requested a refund within the window, I was pointed to a separate refund policy that demands "proof of action" — completed worksheets, screenshots of a product draft, and a formal submission. That is the definition of forms and hoops, and it flatly contradicts what's advertised at checkout. What makes it worse: it's the same named guarantee. The sales page calls it the "Action-Taker Guarantee" and promises no hoops; the refund policy uses the identical "30-Day Action-Taker Guarantee" name but requires you to demonstrate effort and submit proof. One guarantee, described two contradictory ways depending on which page you read. The support experience was extremely negative. Every reply was reluctant and simply pushed the refund policy back at me. When I directly raised the contradiction between "No forms. No hoops" and the proof-of-action requirements, it was ignored entirely — no acknowledgement, just the same policy quoted again. They would not honour the standard their own sales page sets, and would not process the refund. Advertising one thing to close the sale and enforcing the reverse when someone wants their money back is misleading. Buy with that in mind — "No hoops" is not what it means once you've paid.
Response from CourseiqJun 17, 2026
Hi Andrew, Most people who go through the Lab tell us it was worth far more than the $37, so I'm sorry it didn't feel that way for you and I'd rather respond to your points properly than just quote the policy back at you again. The main thing: you were issued a full refund. If that hadn't landed by the time you wrote this, I'm sorry it felt like we were stonewalling you, that was never the intention. On the guarantee itself: it does ask for a quick sign that you gave the course a real go before a refund, a simple screenshot of a lesson, or one of the AI prompts in use would have sufficed, because that's the basis of an "action-taker" guarantee, showing some form of action being taken. I can see your point though, that sitting that next to "no forms, no hoops" could read as a contradiction, and that's a fair criticism of how it was worded. I've updated the sales page so the promise and the policy match. Thank you for flagging it. Sorry the Lab wasn't what you were hoping for.