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Coupana (coupana.com) has 75 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Claim this listingInternet & Software · El Monte, California
Excellent
Internet & Software · Los Angeles, California
Excellent
Internet & Software · San Francisco, California
Excellent
Internet & Software · San Francisco, California
Excellent
Showing 72 reviews with 1 star · Clear filters
Michelle
I wish I would have read these reviews before placing an order. I also paid and it’s been 3 weeks and it just says order placed. I’m so 😡 mad, people suck. I contacted my bank and they looked into it and refunded me. Shame on you people that do this!! Please do not buy from here.
Rebecca L R.
SCAMMED I searched for an item found it on Coupana, placed & paid for the item, received a welcoming email with an estimated time frame of shipment including a statement that once my item shipped an email would be sent. All of my follow up has been answered only by ‘canned’ responses with a remark that someone would contact me personally. Nothing has shipped and no one has contacted me. TOTALLY BEEN SCAMMED.
Belinda O.
SCAMMED!!! Placed order totaling almost $300!! Got email from "Brittany." To date, order hasn't even been "fulfilled." I've emailed THREE times now asking for order cancelation, with ZERO response. Reporting them to Better Business Bureau!!!
Shelly
Absolutely a scam!!! Also received an immediate text and email from Brittney!! One month later no goods. No response from email and mobile number not valid!!
Daniel O.
Two weeks and no response. No replies from “Brittany.”
Korie W.
Should be able to give 0 stars! I too immediately received thank you texts and emails about my order from Brittany and now 2 weeks have gone by and no product, no response to text messages or emails. Total scam. Do not order from this company! Working with PayPal to file a dispute for money back. Hope others don't get caught in this too :o(
Sean C.
Dreadful. Ordered some lights from a Facebook ad. Swift confirmation of order, ‘assigned customer service’ rep called Brittany who sends a text, and an email too. Brittany doesn’t exist. The text number doesn’t work, and they do not answer customer service emails. Took £106 of my money on October 27th, gone dark since. Plenty of other people in the same boat going by FB posts. Absolute scam. Will be reversing the charge as I thankfully bought with my Amex.
Ross M.
Utter Joke. Immediate response to your order then nothing apart from confirmation that they have taken your money. Several weeks and no contact apart from an automated response to my questions. Thankfully I paid via Paypal so have raised a dispute.