CoupaReviews of coupa.com

Appalling. Utterly Useless. Awful. Hopeless. Shameful. I have never "had" to use such a terrible website; it is basically unusable.

This is the worst site I have ever used. A task that needs 1 or 2 minutes will require 1 or 2 hours (if you are lucky). Run away from this as fast as you can

Very difficult to use and very non cooperative customer service.

I've been using Coupa for over a year now as a vendor. The interface is clunky and difficult to use. Getting invoices submitted is frustrating at best. It makes the process of getting paid painful.

Instructions for getting registered are poor. Their on-line support doesn't understand the product and blames the client for problems. To add insult to injury they send me emails saying I should pay for premium service to get help. oh...and all along the way they've been trying to sell me how using Coupa and help me get more business. I've never worked with a vendor software that is so bad.

It's almost 7.00 pm Australian time. I'm trying to finish my data entry so I can go home and start the week end. Unfortunately, COUPA kicked me out of my session and wouldn't allow me back in. Each time I'd get a revolving capcha which eventually got me through to the password which unfortunately didn't eventuate. I tried the international call centre and the person at the other end obviously had no idea at all. If you're seriously thinking about paying for this pile of outmoded junk ask yourself how much free time you'll have dealing with COUPA, because you'll need a lot of it.

Never has it been so annoying and difficult to get paid for a simple job. I hate it.

Misleading case study posted concerning Guide Dogs for the Blind working with Coupa. Coupa should be honest about the service they provide - both with themselves and their customers. The 'results' section includes a bullet point headed Supplier Collaboration which does not accurately reflect the real life situation faced by the invoicing team at Guide Dogs. Coupa system has been instrumental in bringing the average 3.5 week turnaround of vet invoice payments to a 3.5 MONTH turnaround. Due in part to Guide Dogs' Senior Management choices in selecting Coupa - that culpability must be acknowledged - but also due to the difficulties experienced by consumers (vets) in accessing and using the invoicing portal; the lack of online support supposedly in-place with Coupa and the implementation team; the inability of the 'AI-driven... intelligent processing' system to recognise vet invoices and effectively process through for payment authorisation. In summary, the supplier invoicing section of the Coupa system does not work effectively for this charity that attempts to do such an amazing job. The case study should not mislead other potential users.