CoupaReviews of coupa.com

Whilst I believe the concept is very good, and from a sales perspective, would be easy to sell the concept to large corporations, but from a supplier perspective, I have found the customer support team not very supportive, making the situation very difficult and frustrating, If you don't reply within 24 hours, the customer support team believe the situation created by Coupa has been resolved and proceed to close out the complaint, without any confirmation that the issue has been resolved, found this to be very dismissive and unprofessional My business offers a very specialize skill set on equipment that not many people understand and are able to repair Recently, I have informed customer using this software that, moving forward, I am no longer able to support them or their equipment

COUPA is the most difficult system to use. Our largest customer requires us to use it, resulting in constant overpayment to us. We regularly have to notify our customer that they have overpaid, yet instead if allowing us the reimburse for the overpayment, they will only allow the overpayment to be applied to the next order. When this happens on a regular basis, it makes it virtually impossible to locate which payment has been paid to which invoice or associated PO. We must constantly audit our books because neither COUPA or our customer are able to tell us how the overpayment has been applied. Neither COUPA or our customer allow communication through anything other than back and forth emails, which rarely include adequate information to fix the problem. COUPA is a nightmare and should be avoided by anyone who wishes to do engage in the actual work for which their business was established, rather than spending a huge amount of time fixing problems of COUPA's making. Avoid it at all costs!

If a Kafka novel became a payment platform... What a convoluted morass of dead ends, mostly blank pages requiring expensive subscriptions to see any info of use, and customer service that's a choice between the dumbest of AI chatbots and PAY US FOR HELP FIRST! The UI is insipid and confusing, the UX is simply cruel.

It is one star because zero stars is not a valid option Do they actually use their own system for processing payments to suppliers?

I can not understand why companies utilize this garbage. What a pain for smaller vendors just trying to be paid for their product. Please, users and ponderers of using - just run away.

We had the first Facility begin using Coupa and it took months before it worked properly and that took a facility manager working through the process finding Coupa had not done something their end. So eventually it began working. Now one more is just transitioning to it and it has been another nightmare for suppliers. The Help section isn't helpful and often or in our case always, the people at the facility who should help, really have no idea why things don't work. Time wasted and a lot of frustration. With another Facility beginning next month I can already see hours wasted getting Coupa up and running properly. Terrible system and I have no idea why everyone doesn't just use the Australian "Capital Guardians" which is so easy to use and facilities seem to learn it very quickly. Coupa is a huge waste of time for a long time and then when it works there are still a few bugs there when making out the invoices which require you to go back and re-enter things you had already entered but they disappear when go to finish the invoice.

It is so bad that it made me post my first review here. I don't think my or anyone else's vocabulary can describe how horrible and exhausting the experience is. I don't understand why my company chose this product; the only explanation is that they want to punish us.

The experience is so poor for their vendors, I wonder why large scale organizations choose this as an option. Impossible to navigate and little to no support options. It wastes tremendous amounts of time just to get nowhere. It puts stress back onto the clients to step in and support the poor functionality.