CoupaReviews of coupa.com

I put date of experience as 7/24/2024 but it has been going on more than 2 1/2 years. This company is absolute trash. I feel so sorry for the local company that I do work for as they have went above and beyond what they should have had to do. Coupa blames company for the issues and asks for an indeterminant amount of updates to prolong the issues. The company I do service for is a national chain and I do not understand what they are doing letting Coupa tarnish their name. There was suppose to be constructive content in this review but I truly am unable to find any positives. The only positive I can come up with is the company I service is very patient with this program which is complete rubbish.

I've gone through all my account settings, everything is filled out...yet, I keep getting emails that state "provider is not responding to request for information" and I'm stuck. I have ONE invoice, and today, I received an email stating that invoice has been paid. I have not been paid. This whole system is a mess. Live chat confirms I am who I am and yet, has no access to payment information.....absolutely useless.

1. Phone number format incorrect, cannot enter a phone number - tried multiple different formats, all errored. This problem was solved decades ago. Offshore coders maybe??!! 2. Bank code format for Hong Kong is wrong - it is NOT 6 digits! US focus maybe??!! 3. Chat support box format made it not possible to click in the right places 4. Separate topic chat achieved (yay!), followed by a sudden reset of the chat box with no way to recover (boo!) 5. Responding to information requests is a VERY long page, no auto-save, fast auto-logout, and no indication when saving/submitting if an error occurs, and if so, where!

WHO writes these high mark reviews for this system. It is inflexible, not user friendly at all, a time consuming tedious waste of resources. Any benefit that Coupa has, is miniscule to the man hours it takes to manipulate one invoice.

Horrible experience. All I tried to do is register and submit an invoice. Hours later, time wasted and frustration. I can’t believe orgs are adopting this software, it’s horrible. I guess I just won’t get paid and cancel my future work.

Just a terrible user experience all round. The Support function, although being very prompt to answer, is absolutely useless. Any question I have regarding Coupa's functionality, they tell me to ask my client. Why would the client know more about Coupa's functionality than Coupa do!? Absolutely ridiculous. Slow to use and buggy I don't know why anyone would choose to use this system. AVOID

the worst experience ever

One of our clients has implemented this system to manage their procurement, it has become a disaster for everyone! no connection between the client and vendor, none of the instructions were followed and no one knows (even my client's finance team) where the payment is!? This system appears to be particularly challenging for small businesses.