CoupaReviews of coupa.com

Unintuitive user experience with many bugs and some unnecessary steps. It complicates the whole payment process.

Absolute garbage. Lacks anything resembling the most basic of functionality. Massively unintuitive interface. Horrible to work with.

Worst company I've ever dealt with. I spent hours on calls with 5 different workers over the course of a month trying to get set up and submit a very simple invoice. Each employee either gave me incorrect instructions and/or had no idea how to do the task at hand of setting up a simple profile. It took 5 very long calls of contradictory direction to finally get it done. Also, the program is ridiculous in that there are several fields to be filled in that don't actually work. The employees were aware of it and didn't know how to resolve. They were also rude and tried to get off of the phone without solving the problem. Another ridiculous flaw that is representative of many more on their portal: there is a field to input a date, indicating you can input it as 00/00/0000 format. There is also a calendar you can click on if you want to input the date that way. I had typed it in the field and that was one of the reasons the process couldn't complete. It took them awhile to figure out what issue was and then she said "Oh, you can't type the date in even though it says you can. You have to click the calendar and choose it that way." (there were several other parts like this, a field to fill in that has to be filled in a diff. way than indicated! Or there are fields that the employee said i had to override in a way no one would know of because the portal indicates the opposite. I have no idea how anyone is paying money to use this service!

Our clients wants invoices thru Coupa. Like others said: a complete nightmare. Even the VAT calculation is wrong and you cannot change the amount. Coupa helpdesk (in India...) keeps stating the same incorrect answers, asks for the issue 4 times and does not provide any help. I agree with all other reviews here...a nightmare experience that costs a lot of time.

3 WEEKS TRYING EVERY DAY TO GENERATE AN INVOICE - IT DESERVES ALL THOSE BAD REVIEWS I CANNOT UNDERSTAND WHY A MAJOR SUPERMARKET WOULD CHOOSE THIS SYSTEM

This system is distressing. I couldn'agree more with all the negative experiences about Coupa I've read: I have to change password each time I login; while trying to resset the password I endup in an endless loop; there is nobody to chat with for assistance, the system keeps turning and turning and when leaving after 15 minutes waiting you get the message "No one is available to chat. Try again later. If you leave now, you’ll lose your place in line to chat". And all this because I am trying to modify personal data, which I had already changed last time I logged in.

So you take over the accounting from our customer. Send me a 20 page pdf about how I need to do 100 things to get paid. Then, send me monthly emails telling me if i pay $450 a year i can get greater exposure. ARE YOU OUT OF YOUR MIND??? The ONLY benfit you have brought me as a supplier to my customer is...you have literally made doing busines....5x more work!

Absolutely the worst!!!! No customer support. Nightmare