COUNTRY FinancialReviews of countryfinancial.com

With our homeowners' insurance rising every year. Which is infuriating in itself. My wife and I shopped around to find a better premium. And we thought we had with Robert Lunsford at Country Financial. Unfortunately, I wasn't aware we needed to cancel our previous insurance. So by the time my mortgage provider informed me that my escrow account had paid out two premiums, over a month had elapsed. I called my former homeowner's insurance agent and discussed cancelling my policy. He was very professional and said he would cancel it from when the other new policy went active, "going back over 30 days". Although through a courteous conversation, he reevaluated our policy and was able to save me a significant amount of money. When I called County Financial to cancel their policy, I was informed that they could only go back 14 days, but the agent could cancel it fully. When talking with Robert, he was very rude and said he was only able to go back 30 days, and would look into it, and hung up on me. I called County back, and they informed me that yes, the agent can unwind the policy and send a full refund. Yet Robert proceeded to call me back and reconfirm that he was only able to cancel the policy back 14 days. Essentially lying to me. I will never do business with liars, and neither should you!

I called to get a quote for our church insurance, after giving them all the information. They wanted to know how much money we took in before quoting me a price. I informed them they didn't need that information to quote me a price. They insisted they did, I said well, I guess I'm talking to the wrong company, and said bye.

Country Financial was a great company for our family for a long time. Lately, our rep who was good for so many years, has come upon a run of bad customer service. Recently, our plan changed from monthly payments, that we have used for 17 years, to a full 6 month premium, that was automatically charged to my account. When I called to notify my agent, my call and email was not returned, and he missed the appointment that the web calendar set for us to meet. Then I called the website customer support line and was told that although it was a mistake, they will have to hold my funds for 10 days (because they said it was a law and there hands were tied) before they can process my refund. I am thankful that we are at a spot in our life where we can handle missing 1800.00 for 10 days, but to some people this would be cataclysmic. We were those people when we were young. How could a company possible expect some making ends meet wait 10 days for their money back, on a mistake that was not theirs? I just want to warn others. I couldn't imagine all of the checking fees and overdraft charges if that was my whole funding source. Shame on this company and this fictional law that they have clearly misapplied from the intention. You could destroy someone's financial life.

I worked with COUNTRY Financial and their agent Eric Miller in Warrenville, IL about five years ago to purchase a short-term business insurance policy for a temporary construction job. Instead of helping me secure the short coverage I needed, he pushed a multi-month policy that clearly benefited him in commission rather than serving my situation. I paid for the months I actually needed, but even after the coverage ended, his office continued billing me and demanding additional premiums. Despite multiple communications stating I did not want to renew, invoices kept coming for a policy I had already canceled. In my experience, this was misleading and not customer-focused. I personally would not trust working with COUNTRY Financial or Eric Miller in Warrenville, IL again and encourage others to be cautious.

Terrible cheap company, it’s all good until you have a claim. I have been a customer 35 years and the handling of my claim is terrible. Water damage from high winds and I have to pay every thing on the exterior. Too expensive of insurance and horrible service.

We requested and received a basic homeowners email quote on 10/31/25. We are just about through with escrow. I called on 12/4/25 and they couldn’t find the quote. They transferred me to an agent who handles southerlin, Oregon. I spent 30 minutes on the phone with her, starting the quote from the beginning again. She was certainly talkative! She said she would email me the quote so I would have it for our lender. I never received it! I am done dealing with Country Financial!

Had an issue with negligence from a windshield claim and was given a subrogation suggestion from the windshield claims agent. Instead of the company working with me on repairs they want to total out my car in this economy and it drives absolutely FINE with just undercarriage damages. The agent Jessica was smug and rude and over talked me several times. Yes I’m shopping screw these people!

We have had country financial insurance for over 18 years. Something has changed this year. We have had nothing but problems with them. We have auto pay so they can directly take our payment out of our account each month. They have failed to withdraw the payment twice. Nothing has changed with our bank account in over 20 years. We make all of our payments on time and have exceptional credit scores. They have blamed us and have increased our rates. I no longer trust them and we will be looking for different insurance.