Cottman of DurhamReviews of cottmanofdurham.com

I was very satisfied with the work performed by Cottman of Durham. Jody was very professional and provided clear and detailed information regarding the work (valve body replacement) to be done. Throughout the process, Jody called and share updates/changes along the way. Everything happened in the manner and timeframe in which Jody described when diagnosing and completing the work to be performed. This work was completed a couple of weeks of ago and my car continues to perform well. Unfortunately, Jody was assigned to another store out of town when my car was ready to be picked up. The employee facilitating the return of my car had an odd-ball character, could not share definitive information concerning the warranty and, vehemently questioned why I was concerned about the warranty. Really? When Jody became aware of this awkward situation, he contacted me the very next day and apologized for the employee's behavior and made sure all my questions about the the warranty were addressed and any other questions were answered.

Jodi is always friendly and very helpful. He takes the time to explain the issue and process to resolve. He will pull out a book if necessary so you have complete understanding. That isn't just customer service... That's genuinely caring.

Always a wonderful experience! They make sure I am taken care of!

Jody and Brian communicated very well, were knowledgeable, and were honest throughout the transmission repair of my 1979 Scout II.

Ms Debbie is an excellent manager and she does a great job in customer service and in doing the best that she can to make your experience there at Cottman a great success I highly recommend her and the guy that caught me on Independence Boulevard in Charlotte North Carolina

Totally a nightmare an I went to cottman WS THIS COMPANY IS FULL OF SCAM ARTIST

I found the employees to be very professional. I took my car in on a Wed morning to have the transmission rebuilt and picked it up early Friday afternoon.