CotopaxiReviews of cotopaxi.com

Bought a backpack and received a faulty one, where the stitching of the padding interferes with proper zipper closure. I thought with such a reputation it wouldn’t have been a problem to contact them. Unfortunately Customer Service is terrible, they don’t reply even after chasing multiple times. It’s basically non existent. After a full day chasing them, they are closing their chat and I received no answer, no support, no shipping label nor update about my return (which is under warranty ). I am left wondering when ( if ) they’ll get back to me after “reviewing” my return, and I have no idea if I need to ship it at my expense. I would advise people not to buy from this company until they have set up proper care for UK customers and have clearer instructions on shipping returns and faulty items warranty. I am really sad as their bags are very beautiful ( and I am currently 80£ out of pocket with a faulty one)

My wife ordered an item from Cotopaxi almost two months ago. The package was supposed to be delivered within 5-10 days, but it never arrived. We contacted the customer service and they replied to us saying that they would have looked into it. We have never heard from them since then, and it's been more than a month now. We tried to contact them again multiple times but they never replied. At this point, it really feels like a scam. Do yourself a favor and never order anything from them.

I Never get my order. I tried mails , I don't get any contact. Don't order here

They have a Del Día Limited Color pack with sort of "surprise me" color mix, and it turns out super ugly. Return policy is a joke. I lost shipping fee both ways, I will never order from here again.

BEWARE!!! The company does not stand by its product. Even when it is NWT and defective or damaged after being worn. Management will not exchange or repair unless purchased directly from Cotopaxi. Guarantee is misleading as you must have receipt so they are not like Patagonia where worn wear with or without receipt issues are properly resolved. Do not buy!!!!!

if I knew that, I would never buy anything from Cotopaxi. On June 18, I placed an order for a kidney bag, I waited more than a month and finally found out that my order was received in a different country (Greece) than the delivery address (Czech Republic). I contacted customer service to have them check it out and find out that there really was an error in logistics. They offered to send me the product again or give me a refund. I tried to send the product again, but after several excuses why the import was delayed, I decided to refund and since they told me that I will have the money in my account in 4-7 days, they successfully ignore me and do not reply to messages for 20 days .

worst customer service ever. They don´t reply and when they do they promise partial refund and and delivering your purchase again...all lies...I´ve been fighting them for 2 month...last 4 contacts they said they would refund me in 4-7 days...And here I am, leaving bad reviews everywhere to get my money back.

Hi ORIGINAL ORDER CP13549 EXCHANGE ORDER EX-CP13549-1 I ordered Bogota Del Dia 20L bag asking for bright colours got awful back front black /back so returned for exchange with note inside for bright colours liaised with EMILY @ Team Cotopaxi ukllamas@cotopaxi DOT COM Emily told me no bright colours moss green black and to return the exchanged bag Exchanged backpack arrived today Friday 18th August 2023. I went to Cotopaxi PORTAL to start return entered order number and postcode as required and it says ALREADY RETURNED!! Sent SCREENSHOT to cotopaxi who only operate Monday to Friday I returned for exchange same item hoping for brighter colours and l do not like exchanged bag dull algae green black and Emily at Cotopaxi said return it but in return portal it saying "already returned" Can someone help l want to send back and get my refund asap. Waited weeks months for new stock and your website has just chat but its not chat its email report that gets replied to when you feel like it I would never order from cotopaxi again ever. The websites shows beautiful colours what they send is abysmal drab depressing patchwork leftover fabrics. forget about adding note as they try to help l sent note requesting various bright colours yellow purple blue lime green turquoise etc l got algae green like bacteria infected phlegm black and a blue so sad darker petrol blue absolutely vile. You cannot pop to post it back you have to use their return portal and they charge restocking fee and return postage I thought helping a charity NEVER AGAIN and 20l backpack??? Just no no no size ok for day out not a vacation carry on You get email reply if lucky, its like they don't care! I spent £80 on rubbish bag postage 4.99 return postage for 4.99 and they will refund l worked out if lucky £77 GBP Had better from charity shops You live and learn. Not user friendly site and guess I'll get no help if any until next week I also saw that any returns CUSTOMER has to print label no QR CODE. What company has you print label pay for return and charges restocking fee?