CotopaxiReviews of cotopaxi.com

I'm writing a review on here because the review I wrote on their website is no where to be found. This is just a warning that Cotopaxi will automatically charge taxes even if you are from a state that does not apply taxes (I'm in MA and taxes are not applied to clothing). When I initially contacted them, they emailed me back saying that I was supposed to request tax free exemption PRIOR to purchasing! It wasn't until I pushed back and said that cannot be true (no other retailer does that) did they say they would refund the taxes. They also said they "are working on their system" that calculates taxes. In other words, if you don't contact them, they will keep the taxes. I'm happy to share the email exchange to anyone who wants to see them.

Bought a fleece and the sizing is odd. Size large on the chart was for a 41-43” chest on REI website. Their website lists a large as a 50” chest and the product I received was huge. Giant mistake to buy from their website, the return process includes a shipping charge. If you must buy their products, use a company store that makes exchanges easy and actually has customer service infrastructure. Experiences like this are why big box stores and Amazon is putting companies out of business I Will never buy from them again, absolutely Unsat to charge for a premium pricepoint product and not pay to provide basic customer service.

Ordering to south korea which has free imports on orders under $200. Never had any issue with ordering from the US to korea yet on cotopaxi site i was surprised to find an additional $50 charged as customs and duties. Contacted live support, nobody was available on the live chat, supposed to receive reply within 2-3 days via email, waited a week with no reply, contacted again, raised an issue via live support again, used email scout tools to find support email addresses, sent another email directly to 2 support addresses, no reply again. Really makes me question the "ethical" aspect about a company that cannot provide simple answers. DO NOT RECOMMEND to waste your time on this brand.

They have a Del Día hip bag pack with sort of "surprise me" color mix. The colours of the hip bag on their website are pretty and super vibrant and mixed. Misleading advertising. It arrives and turns out to be super ugly and with all dark colours, black, dark blue and maroon. I returned the first one for a refund. Ordered again and another ugly dark one arrives. No vibrant colours to be seen on either of them!!! Return policy is a joke. I lost shipping fee both ways, I will never order from here again.

Markets itself as ethical but charges £3 'handling fee' for returns which is illegal. Daft because it means i won't use them again. So lose a lifelong customer for £3 - go figure.

Clothes great quality but to get an exchange label is a nightmare

Web site said enter you email an get 20% of your first order. I had to go all the way through checkout to find out there was no discount. The chat bot said someone would contact me, but nobody ever did. Customer service does not ever answer the phone ( 6 calls ), just plays a message to go to the website. The price seems okay, but I am returning it. I do not like to do business with zero service companies that mislead me on pricing.

I ordered two items and I was waiting for a month.. Now the tracking web say the order is delivered and I don't have it... And is impossible to contact with an agent... andr by mail they don't help me... It's is a scam