CotopaxiReviews of cotopaxi.com

This company is absolute shit. Their customer service is the worst in the planet. If one of your items gets lost in shipment or they don’t send it to you. They turn around and blame you. Absolutely the worst people are working there and the customer service is awful. I’m not sure if they changed ownership but it used to be a good company now it’s just shit.

I purchased a Cotopaxi rain jacket (Ceilo Trench) in April and used it lightly. After a few months, the jacket developed a long, completely straight tear across the bottom back panel, directly along the lamination/seam line. This type of failure is not accidental damage — it’s a structural or bonding issue in the material. I submitted a warranty claim with detailed photos and received an automatic confirmation, but no reply for over a week. When Cotopaxi finally responded, the only solution offered was a small adhesive “gear patch” (essentially a sticker), which is not an appropriate fix for a full seam/lamination failure. I followed up to explain that the patch wouldn’t repair the structural issue, and again received no reply. Cotopaxi did not contact me again until after I posted an honest review on Amazon and their website. Even then, my review on Cotopaxi’s own website was never published, which raises concerns about how many negative reviews are filtered out. In the end, the jacket is unwearable, the warranty was denied as “accidental damage,” and I was directed to pay for third-party repairs. This experience has been disappointing and does not align with the brand’s stated values or warranty promises. I own many Patagonia and North Face products and have never had a warranty issue handled this way. I hope Cotopaxi improves the consistency and transparency of their customer service and warranty process. As it stands, I cannot recommend the brand based on this experience.

I bought two travel bags for Christmas presents during the Black Friday sale. I love the design and the product itself looks like it’ll work well. Unfortunately, one of the bags zipper is extremely hard to open and close, catching every time. The bag was $300 even on sale so I am disappointed. I’m very understanding and emailed about this. however, I’ve now emailed 4 times with no response. I’ve also triple checked the email address to ensure it’s the right contact. 21/11/2025 26/11/2025 28/11/2025 9/12/2025 Beware that the customer service is non-existent if you end up with a faulty item.

I order two jackets and they were too big. Exchanged them and never received the smaller sizes. Emailed the company and they not-so-nicely told me they had proof of delivery and send a picture of a box in a drop off area in Washington. I live in Texas. So they took their time shipping only ONE jacket the second time and said I never returned the second one. I told them the weight of the box could prove I sent two jackets as I know I did. They had zero empathy and were very rude and they stole my money and will not send the second jacket. Unbelievable!!

Not good. Ordered. Paid for express delivery. No sign of despatch so chased. Order to be reissued. But then cancelled as no longer in stock. Should get my refund within a few days (7-8 days after my order) Poor at every level. A new and potential returning customer lost !

Cotopaxi’s Warranty Is Just Tape—Literally “This issue began in November 2024, and despite months of emails, Cotopaxi never offered a real solution. All I received was two small pieces of tape. No phone support, no real resolution—just forms and delays. For a company that claims to be impact-driven, this feels like the opposite of caring. In June 2025 alone, Cotopaxi generated nearly $4 million in online revenue. With that level of income, it’s hard to understand how they justify this kind of customer experience. Patagonia and The North Face offer real customer service and stand behind their gear. Cotopaxi talks values but doesn’t show them when it matters. Jacket was $240. If anyone else has had a similar experience, I hope you’ll speak up too. —A former customer

Ho acquistato un marsupio confidando che i colori (del dia) siano almeno paragonabili a quelli esposti nel sito, peccato che è arrivato un marsupio con tonalità cupe (nero/rosso), totalmente differenti. Visto che il gusto è soggettivo e molto ci si basa sulle foto esposte di uno shop online ritengo assolutamente scorretta una politica di vendita di questo tipo. Oltretutto Cotopaxi propone dei resi a pagamento per della merce totalmente difforme da quanto mostrato nell'e-commerce. Direi che siamo ai limiti di una lotteria, peccato però che lo sia a caro prezzo... Mai più prodotti dal loro shop online

Slechte kwaliteit en geen service. Ik heb een paar jaar geleden een Allpa35 gekocht, door de pandemie en omstandigheden heeft die tas bijna vijf jaar in de kast gelegen. Nu bij een korte reis komt de TPU-coating eraf brokkelen en dat geeft een enorme troep in (hotel)kamers en mijn huis. Cotopaxi geeft niet thuis en hun "lifetime warranty" stelt niks voor, ze doen helemaal niks voor klanten buiten de VS. Blijf hier weg van mensen, ziet er leuk uit op de plaatjes en de functionaliteit is top, maar de kwaliteit is om te janken!