CotopaxiReviews of cotopaxi.com

Bought a backpack in January. It's the middle of Aprl and it's falling apart. The store won't take it back or give an exchange. This backpack was more expensive than what i usually spend on backpacks, and I'm very disappointed in the shoddy quality and terrible return/exchange policy.

Beware!! I bought a Cotopaxi Teca Windbreaker directly from their site. It's advertised as being suitable for 'windy ridge hikes' and 'breezy bike rides'. First wear of it, I did 5 minutes light walking on a chilly day with just a t-shirt underneath, at the end of which I had to towel myself dry I was so incredibly sweaty. I contacted Cotopaxi customer support (which appears to be a bot masquerading as a human), who informed me that sweating profusely in the top after a short walk was entirely normal and in line with the jacket's design! They suggested that if I wanted something for active use I should have bought something else. So it's obviously not suitable for moderate exercise of hiking and biking as advertised (and which I mainly bought it for), and risks hypothermia in some weather conditions. Nevertheless, they would not accept a return because it had been worn - somehow I was supposed to be able to work out that it wasn't fit for purpose just by looking at it! So I am left out of pocket with a windproof sweatbox that is unsuitable for any use. I'm so angry with my experience. I used to like Cotopaxi as a brand, but they appear to have gone massively downhill. I willl never purchase from them again. Judging from other reviews, I'm not the only one.

Bought into Cotopaxi's lifetime warranty - the one they market globally - and when my jacket failed, I was told Canada doesn't qualify. Exact quote: "We currently do not have the capabilities to handle warranty/repair claims outside the US." That's not a warranty. That's a US-only warranty with global marketing. You can't sell product in Canada on the back of "Gear For Good" and a lifetime warranty, then quietly fold when it matters. Patagonia doesn't do this. They support their product regardless of where you bought it (and bought it directly off their site!). Great gear, genuinely like the product. But a warranty is a promise, not a footnote. I won't be buying Cotopaxi again until this changes or they step up & support their claims.

I ordered a backpack. They were never delivered to me and from the moment I recieved a 'delivered' email; I emailed them and asked clarification to see to whom it was delivered. Company ghosted me for over a month until I started escalation with my payment provider. Then they provided a forged signature, as an evidence and claimed that it was delivered to me in person while i wasn't at home. Over 2.5 months they on the paper did an investigation, asking me to submit multiple papers saying i didn't receive the products. While informing me that they are conducting an investigation, submitted claims to my payment provider saying investigation was resolved. Such a dishonest company. I have been battling with them over 3 months, no bags, paid hundreds of euros. AVOID IF IT IS A PLAGUE

Kupiłem plecak Cotopaxi Allpa z nadzieją na solidny produkt podróżny. Niestety, już przy pierwszym pakowaniu plecak podarł się w newralgicznych miejscach – szwy i materiał nie wytrzymały nawet lekkiego obciążenia. Wyglądał fajnie i miał dobrą organizację wnętrza, ale jakość wykonania jest po prostu słaba. Nie jest to sprzęt do prawdziwego użytkowania w podróży ani do noszenia cięższych rzeczy.

I bought a bag less than a year ago, and the emblems all peeling off, spoke to customer services who pointed me in the direction of the exact section showing that they don’t cover emblems peeling (which says to me they know there is an issue) and offered me a good will gesture off another product. I explained that this is ridiculous that it has done this after only a couple of uses which they came back saying that I must have done it through wear and tear. I really trusted them to be better than this but they are not, do not buy their products!

I was really disappointed with my experience given Cotopaxi’s reputation for quality and durability. I received a Fuego Down Hooded Jacket as a Christmas gift from my mother and had only worn it lightly. The outer fabric tore on the front after briefly catching on the edge of a wooden table — not sharp metal or anything extreme. I was genuinely surprised by how easily the fabric failed from what felt like very minor, everyday contact. I contacted customer support with photos, hoping at least for a repair or some goodwill support. While the response was polite, the damage was immediately classed as “accidental” and therefore not covered, with no offer of repair credit or contribution — just a referral to a third-party repairer at my own expense. I understand warranty limits, but for a premium outdoor jacket marketed for durability, I expected either tougher fabric or at least some goodwill when a lightly worn garment fails so easily. The jacket looks great, but this experience has made me question the real-world robustness and the aftercare support behind the brand

I ordered an Allpa Travel backpack and they credited my account with 10% more than the checkout price.Thay weren't able to explain the reason. Furthermore, after waiting a month, the parcel tracking app tells me that the backpack has been delivered to its destination, but I haven't received anything! After two weeks of trying to resolve the issue with Cotopaxi customer service (pretty unresponsive) I have given up on the stolen money (more than a hundred..)