CosyfestReviews of cosyfest.com

Paid for a Yarn advent calendar expecting small skein merino sock yarn as advertised and they sent cheap double knit acrylic wool...poor quality product. So I paid £27 for a few pounds worth of crap wool!!!! They NEVER responded to emails of Fb messages. DO NOT RECOMMEND them.

I placed an order in early November 2024. It included a resin letter 'D', a Christmas decoration & a couple of other items. The order appeared to get 'lost' in Manchester and did not move at all. I got in touch with customer support and they did reply promptly asking me to wait a few more days. Waited a week & got in touch again. Cosyfest agreed it had got stuck and would resend the order & wait a few more days... I received it in January to late for Christmas!!! The resin letter was awful, dull, damaged flowers placed haphazardly in rough damaged resin, they looked dreadful, nothing like what was advertised. The Christmas decoration was a mess. The other 2 items are ok. Again I got in touch with customer service who eventually issued a compensation payment of £4 which was not what I had requested, I wanted a refund. They raised the offer to £6 which I felt I had no choice but to accept. For a full refund I was told I had to return the defective products at my own expense to China. I will never order from this company again & do not recommend it all.

If I could give zero i would. Package took over one month to arrive, so wasn't in time for Christmas. It is faulty, doesn't work and I am now on my 15th email asking for a refund. I was offered £3, when I complained I got offered £5. When I refused these I was offered the chance to send it back to China, I stated I didn't think that was sensible. Again offered £5. I have refused as I spent £20. Have repeatedly asked for my money back, keep being fobbed off. Total scammers, do not buy from them.

Items took over a month to arrive, the customer service was no help. The tracking of package was useless..will never use this company again.

Absolute shame ! Ordered half a dozen resin initials in November and they have not been received - tracking still says Manchester. After sale are generically replying saying order in transit so cannot refund me. They also took over £15 more than they should have. I have asked for a refund on both my order and the overpayment but I have not yet received this (now January . Anyone experiencing this must remember to claim 'chargeback' through their bank. This company should be struck off

DO NOT BUY THE RESIN LETTERS! Firstly like many people have said, they charged me £8 more than the actual price, they did refund this extra when I emailed about it though. Took weeks and weeks to get delivered and then when I got them they were awful!! One of them wouldn’t stay lit unless you held the battery compartment tightly and the quality of the resin was appalling, sharp spiky edges where it hadn’t been sanded down. As for the flowers inside the resin, they were hideous, dull maroon and beige colours, nothing like the pinks I asked for. They looked half dead and were even positioned awful. I requested a refund, and they offered me £2 from a £22 order, after haggling with them I finally got £8 back which is ridiculous as I can’t use either one of these letters they are so awful. I will never buy anything off an Instagram advert again!

If I could give zero to this company, I would. I ordered 2 letters, as Christmas presents for my little neices. They arrived and the condition of each letter was awful. 1 had lights that didn't work, but BOTH had sharp course edges that could have caused cuts to the person handling them. I made a complaint and asked for a refund. I was then asked for photographic evidence. I provided this and eventually I received an email saying the company would give me £2 refund as the cost (to myself) would be too high to return the letters I'd ordered in good faith. The return should have been covered. The product was not only shoddy but dangerous, sharp edges ready to cut a hand. AVOID THIS COMPANY PLEASE.

Where do I start. They had overcharged me as there system didn’t take the discounted amount it took full price! Although when questioned they refunded the difference…. But I am Really disappointed I have waited nearly 2 months for products. And when chased several times they say they’re in transit. I placed my order on 11th of November and still no sign. I’m not happy!