CosyfestReviews of cosyfest.com

I ordered hand knitted lovely 3d koala socks. I received a machine made, extremely cheap and nasty pair of koala socks. I would post photos if I could, the difference is shocking. The knitted effect was printed onto the material of the koalas. The socks themselves were not thick and knitted. Just cheap and nasty. I contacted their ‘customer support’ who checked and said the correct item had been shipped! Wow. Just wow. They ended up offering me a small refund but refused to allow me to return them at their expense due to them having sent the ‘correct items’. I refused this and insisted on returning them so now they are completely ignoring my emails. In the end PayPal partially refunded me and I kept them. I am going to be seriously embarrassed giving these out as a gift. My advice? Don’t touch this company with a barge pole. Issues: 1) Not as described to point of being fraudulent. I have forwarded the details of my experience to the appropriate body. 2) Took ages to arrive. The web site was made out to be a UK company but came directly from China. 3) Awful customer support. I have been polite throughout but they are now completely ignoring me. 4) What leverage do you have with a company on the other side of the world who does not care? None whatsoever. If I could give zero stars I would.

Wish I could zero stars. It is a scam. Ordered 2 pairs of cute animals socks. Overcharged, complained. They refunded the difference. Full of apologies. English was terrible. Received shipping updates, coming from America. Finally arrived in Cardiff over two months ago, nothing received. Shipping updates ceased. Emailed to ask what's happened, no reply. Fuming and disappointed. I really wanted the product. Out of pocket by £25.

Would give it a 0 but can't , items never turned up ,please don't use .

One star is over rated for this company. I placed an order on 6 October and after a month nothing was received so I contacted them and was told that they would issue a replacement but as yet received nothing and I do not hold out any hope of ever receiving my order. I would not recommend this company. Further to the above post the socks have eventually arrived today 8/12/25 and look nothing like the picture on their website.

One month after my order entered the UK (10 hours drive away from my address) parcel still hadn't arrived. Requested refund which was refused as "item had shipped" even though they could see i hadn't received it. DO NOT USE.

If I could give zero I would have! This company is a scamming company based in china! They take payment and give tracking details and in reality, nothing is coming. I complained several times and get the same generic response. 3 months later I demand a refund and am told a new package and new tracking number, guess what, it’s the identical number and same excuse.

Wish I had done more indepth check before ordering. Supposedly my items arrived in Manchester Oct 30th and have been lost in Manchester. Refused a refund as items are 'on their way'. Checked company again and lots of online complaints saying it is Chinese backed scam company, and I must say I agree. Have been told I can claim a refund if I'm unhappy with product. As product probably never sent, refund impossible.

DO NOT BUY! They advertise on Facebook. Alarm bells should ring when you can’t comment on their posts but can see angry faces as that’s the only way to feed back on how bad their products are. They take ages to arrive (2months) and when they do they are NOTHING like the products advertised. It has made me and my friends laugh how bad they are - this is the only slightly positive thing I can say about it. They are now refusing to refund me and postage back to China will be far too expensive.