CosyfestReviews of cosyfest.com

Wish I'd read the reviews before I ordered the light. At checkout it should have been £13 then suddenly they added another £4. After reading the reviews I decided to cancel ( it says you can cancel if it hasn't been shipped out) however I got no reply then after one week kept getting tracking reports saying not shipped yet coming from USA I eventually received it but it's certainly not worth over £17. Didn't realise Amazon sells them, I could have got it for £10 and within a couple of days.

I ordered 2 alphabeth led lights in September for a birthday tomorrow. I have still not received it. When I complained about the non delivery, specifying that I needed it for 30th November, they said they would send out a 2nd order. As of today I hsve not received either. So I am about to send another strongly worded email (as there is no telephone number). In hindsight I would never have placed this irder, and will never use this company again. One star is too good. So I award it 1 star - 1= 0 star!

Delivery timescales are shocking. I ordered on 6th Nov and my product still has not arrived. This is a US based company marketing themselves as being UK based. Don’t do what I did, find a local supplier and buy from them

If I could give a minus I would.I ordered 3 resin letters on Sept 27th the first ones never arrived so they sent out another lot even though I asked for a refund.These finally arrived 23rd November!!!They were totally disgraceful chipped ,not finished off properly, one didn't work and had frayed wiring.I cannot use them as only fit for the bin.They are refusing to refund me more than £5 when I paid £33.The customer service and product are not fit for purpose. Disgraceful behaviour!Pity I can't add photos. PLEASE DON'T BUY!

If I could give 0 I would Avoid Terrible company Awful customer services Ordered on 30/10/24 still not received parcel also check your statements my Order was £22 n they took £27

I ordered some resin letters set with dried flowers. When the order eventually arrived the letters had sharp edges, gaps in the resin and a blob of resin on the surface of one I sent an email with photos. The company replied that they found no fault in the quality. Don't buy from them.

Bought 2 resin letters with lights inserted. Neither looked like the beautiful images on the website or the reviews. Both sparsely packed with 4 flowers (same colour) and a large amount of what looked like rosemary. One of the letters had a big glob of resin on the bottom so it doesn’t stand up. Unfortunately the wire for the lights is embedded in it so I’d have to sacrifice the lights to cut it off. Sent photos and video to customer services who stated the items aligned with the order. They offered £2 compensation which I declined. Am left with 2 gifts I’m unable to pass on. I’m reluctant to pass on the one which does stand up as its recipient already knows what it’s supposed to look like. I am out of pocket now - but if this review means the company will make sure in the future their products match their photos that’s worth the £22 I’ve lost out on. (Photo on FB review)

I am still waiting for a delivery of an order on 31/9/2024 which is six weeks ago. Tracking showed it reached Oxford from the States two weeks ago. Now it seems to be coming from China. No satisfaction from cosyfest regarding a refund. Just told to be patient. I will not order from these Facebook sites again. One star is too many.