CostumeParty.comReviews of costumeparty.com

They refused to cancel my order. I got an email stating my payment was declined so I requested they cancel my order, within a couple hours of first placing the order. Then a week later I received an email asking to complete payment and I again asked to cancel my order. Got attitude from the customer service about it and was asked to follow up on the request in 24 hours. I told them it had already been 140 hours since I first requested they cancel the order and 146 hours since the payment was placed. Not sure why they can’t cancel an order for which they never received payment. I definitely wouldn’t even want to imagine what would have happened had I actually placed an order and had some issue with the order or needed to return an item. 0/5 would NOT recommend!

You are unable to speak to a live person and when you email (only way of communication) you get copied and pasted responses. I ordered a costume October 23rd with express shipping and still yet to receive it. Asked for my refund three times already, as my item should’ve been here by now, and no responses.

‼️DO NOT ORDER ANYTHING FROM THIS COMPANY TOTAL SCAMMERS‼️ If I could give no stars I would !!! I ordered a costume from this company 17th May 23. A completely different dress same pattern arrived from HONG KONG and of course NOT true to size. When I contacted them they requested photographs. I sent photographs and because I opened the flimsy package with no tags to prove the dress was not the same as ordered they told me that they do not exchange or refund opened costumes even though they requested photos. I have been emailing them for over a week now and they will not accept fault or accept they asked for photographs. Constantly replying with two sentence emails reading the same thing over and over and then contradicting themselvessaying they will give credit then not giving it. They have scammed me out if €100. They are a complete sham of a company. Never take the chance!!!

DO NOT USE THIS COMPANY. They are scammers. If anything goes wrong with your order - as did mine - they will send you emails saying they’re ‘checking for an update’ and never actually get back to you. I’m still waiting for my replacement costume (because they sent the wrong size), for 4 months now. Now they’ve just started ignoring my emails. It’s really frustrating and disappointing. Save yourself the money and drama and find a legitimate costume shop that has actual customer service as a priority.

Hanno rimosso la mia recensione negativa ....ma la rifaccio ...sono dei ladri ho effettuato un pagamento con postpay ma nn ho mai ricevuto l'ordine da gennaio ladriiiiiiiiiiii...nn comprate

Absoluter Drecksladen. Das mieseste Kostüm was ich je bestellt habe. Absolut nicht wie auf dem Foto, Katastrophe Qualität, Service keine Chance da eine Reklamation zu bekommen. Leute lasst euch nicht verarschen. Gebt lieber was mehr aus. Ist ein absoluter mieser Laden. Nie wieder

Finger Weg!!!! Leider nicht zu empfehlen. Lieferung dauert sehr lange. Ware von eher schlechter Qualität und nicht wie abgebildet. Der Service ist ebenfalls sehr schlecht. Trotz Falschlieferung Retoure nach China nur auf eigene Kosten. Verkäufer ist leider auch sehr uneinsichtig und nicht daran interessiert einen zufriedenen Kunden zu haben.

Ich kann die Erfahrungen hier nicht teilen. Bestellt, Ware kam nach 4 Werktagen an. Tochter ist von dem Kostüm begeistert. Qualität ist für den Preis absolut okay.