pandoras_paradox
Costumes are NEVER in stock!
I placed an order two days ago for a costume that was shown to be in stock and paid for priority shipping. It was guaranteed to arrive by tomorrow, but other than the initial email confirming my order I had not received an email regarding any shipping information so I decided to call to check the status of my order. My call was immediately sent to a voicemail so I called back several times, each having the same result. Eventually I decided to use the online chat feature from their website and was able to finally speak with someone. After waiting about ten minutes for the customer service agent to check the status of my order she told me that the costume I ordered was no longer in stock, but that she did the same costume in a much larger size if I would like that one instead. I immediately requested a cancellation confirmation to be sent to my email. About 30 minutes later I received a phone call letting me know that they did sell out of the costume and that as previously stated they had a larger size or they also had a similar costume in the same size if I would like to go ahead with my order. I am very disappointed by the overall situation because I am wondering when they were going to tell me that they didn't have the costume I ordered, especially since it was due to arrive tomorrow. If they sold out of the costume over the weekend I think that two days would have been sufficient time to notify their customer that their order would not be arriving so that they could either cancel or order something else. I see no reason why I had to call and check the status of my order, but thankfully I did! BEWARE of this company...sometimes unbelievable prices are really too good to be true. Hopefully, if you decide to purchase anything from this company it will work out better for you.